#Japan #Tokyo #Customer Harassment #Heigetsu Law Office #Daisuke Yoshimori

Seminar on Enhancing Customer Harassment Strategies

On May 29, 2025, a crucial seminar focusing on improving the effectiveness of customer harassment response strategies will be held. Led by Daisuke Yoshimori, a lawyer and certified fraud examiner from Heigetsu Law Office, the seminar aims to address the pressing needs of companies amidst the rising trend of customer harassment regulations in Japan.

Overview of the Seminar

Title

Enhancing the Effectiveness of Customer Harassment Response Strategies

Date and Time

May 29, 2025, from 1 PM to 3 PM

Venue

• - In-Person: SSK Seminar Room, 4th Floor, Zaimax Nishishinbashi Building, 2-6-2 Nishishinbashi, Minato City, Tokyo
• - Online: Live streaming via Zoom Webinar
• - On-Demand: Available for two weeks for registered participants to view at their convenience

Importance of the Topic

With the implementation of the Tokyo Customer Harassment Prevention Ordinance on April 1, 2025, many companies have established their response policies and manuals as part of their compliance efforts. However, simply setting up these frameworks is not enough. Companies must actively engage in managing and assessing these systems through the PDCA (Plan-Do-Check-Act) cycle to enhance their harassment response effectiveness. Failures in response mechanisms can lead to employee distress and operational disruptions, which is a situation all businesses need to avoid.

Key Topics Covered

1. Recent Trends in Customer Harassment and Associated Risks
- Understanding that customer harassment is not a new issue
- Overview of recent trends in harassment and related regulations
- Details on the Tokyo ordinance and guidelines for prevention
- Risks companies face regarding harassment incidents

2. The PDCA Cycle in Customer Harassment Response
- Organizing the processes of establishment, operation, and review
- Why the operational and review processes are critical

3. Points in Establishing Frameworks
- Key considerations in formulating response policies
- Essential factors in developing operational manuals

4. Operational Considerations
- Challenges in operating harassment responses and common pitfalls
- Focusing on the 'essence' of harassment strategies, including improper request handling and risk management
- Practical examples of responses to various types of demands, learning from successes and failures

5. Reviewing and Revising Frameworks and Operations
- Methods for reviewing established frameworks
- Techniques for operational assessments

6. Q&A Session and Networking
- An opportunity for attendees to exchange business cards and share insights

This seminar will provide in-depth insights into the operational difficulties organizations may encounter and highlight common traps to avoid. Participants will gain practical knowledge that can enhance the effectiveness of their harassment response strategies.

About Heigetsu Law Office and SSK

Heigetsu Law Office, led by Daisuke Yoshimori, specializes in legal support and insights into fraud and anti-money laundering. The seminar is organized by the Shinsociety System Research Institute (SSK), established in December 1996, which hosts around 500 business seminars annually, serving as a strategic partner for companies seeking to succeed in a dynamic business environment.

For inquiries on registration, please visit SSK's official site or contact:

• - Email: [email protected]
• - Phone: 03-5532-8850