Hatch Work Joins JCSA as a Full Member to Enhance Customer Success

Hatch Work Joins Japan Customer Success Association

Hatch Work, a real estate tech company based in Minato, Tokyo, has announced its new membership with the Japan Customer Success Association (JCSA) as of March 2026. With the aim to deepen their understanding of customer success, Hatch Work seeks to enhance the quality and reliability of their services.

Background of Participation

For years, Hatch Work has focused on promoting digital transformation (DX) in the monthly parking lot sector, working closely with real estate management companies to improve operations. Recognizing the importance of continuously providing value, especially when dealing with varying operational needs and business customs, the company aims to adapt and refine its approach to customer success.

As the role of services expands beyond mere functionality to include reliable operational systems and support, Hatch Work is committed to reassessing how they can best engage with customers on the ground level. This ongoing evaluation has led to their decision to join the JCSA, with the intention of leveraging insights gained through this collaboration in their internal efforts.

Moving forward, Hatch Work intends to share the experience and knowledge cultivated in practical settings with industry peers, aspiring to create greater value collectively.

Insights from the Executive Team

Fugo Ito, Executive Officer and Head of Business Planning, expressed his enthusiasm about joining the Japan Customer Success Association. He stated, "We are thrilled to be part of JCSA. Our company's purpose, 'Nurturing the eggs of possibilities in society,' drives us to engage in digital transformation in the expansive monthly parking market. These efforts are not solely our own but supported by the real estate management companies and partners we collaborate with."

Hatch Work emphasizes that their services extend beyond systems provision; they prioritize being alongside customers to tackle their unique challenges. Through activities within the association, they aim to deepen their knowledge and improve value offerings for the entire industry.

About At Parking Cloud

Hatch Work offers an online management support service called "At Parking Cloud," which facilitates various aspects of managing monthly parking lots from contract procedures to customer service. The service includes features for customer acquisition, online contracts, payment processing, and a support window for users, ultimately improving operational efficiency and stability. Furthermore, staff with expertise in management and operations provide ongoing support, ensuring that continuous value is delivered based on real-world conditions.

For more details, visit: At Parking Cloud

Overview of the Japan Customer Success Association (JCSA)

The JCSA is dedicated to achieving a society where both customers and businesses can grow sustainably together through customer success. They promote research, hosting various events to advance the understanding and proliferation of customer success practices in Japan.

Find out more: JCSA

About Hatch Work Inc. (Tokyo Stock Exchange Growth Code: 148A)

Hatch Work is at the forefront of digital transformation in the monthly parking industry. They operate the parking search site "At Parking" and provide the online management support service "At Parking Cloud," enabling digitization from recruitment to contracts and management, ultimately enhancing convenience for both management companies and users. The company also operates meeting rooms through "At Business Center," effectively utilizing underperforming real estate such as parking facilities and dated buildings through advanced technology and unique operations. Under the purpose of "Creating new value from real estate and solving societal inconveniences," Hatch Work strives to innovate in the industry.

Company Overview

- Company Name: Hatch Work Inc.
- CEO: Tomohira Masuda
- Founded: June 2000
- Headquarters: 1-1-1 Minami Aoyama, Minato-ku, Tokyo
- Main Business: Development and provision of online management support services for monthly parking lots and operation of meeting rooms "At Business Center".
- Website: Hatch Work