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Ubie's Smart Support Approved as a Qualified Solution

Ubie, a leading healthcare AI firm, has recently announced its innovative patient access tool, Smart Support, as a qualified solution on the renowned Mayo Clinic Platform. This marks a significant advancement in the way healthcare systems address patient interactions.

Smart Support utilizes clinical reasoning to direct patients to the appropriate care by resolving issues via calls, web chats, and patient portal messages. It ensures that patients are triaged adequately at the first interaction, determining urgency, specialty, and type of visit. This approach effectively prioritizes patient needs and conserves valuable staff time for more complex tasks.

In a landscape filled with an assortment of patient access technologies—like voice assistants, chatbots, and various triage tools—Smart Support stands out by providing a cohesive and reliable experience across all communication channels. Traditional methods often rely on schedulers who may lack clinical training, resulting in potential discrepancies in urgency or care pathways. Ubie aims to remedy this by employing a standardized clinical assessment process at every patient interaction.

Ubie's collaboration with Mayo Clinic was pivotal in this qualification. The Mayo Clinic Platform rigorously evaluated Smart Support's clinical performance, intended use, value proposition, and readiness for real-world applications. This qualification not only enhances the credibility of Ubie’s tool but also signals to health systems that they can adopt innovative technologies with confidence.

With this qualification, Smart Support is being rolled out to U.S. health systems that manage centralized patient access, particularly those handling over 500,000 calls each year. Each deployment typically focuses on high-volume workflows, including contact center intakes, routing patient portal messages, or managing specialty referrals.

As highlighted by Kota Kubo, co-founder and co-CEO of Ubie, today's healthcare landscape is evolving with the help of AI tools. He stated, "In today's world, we can find a car, get a loan, buy insurance and book transport to the dealership with the support of AI tools. Patients and health systems can benefit from using trusted AI tools as part of their healthcare experience - without compromising safety and clinical governance."

The Mayo Clinic's endorsement speaks to Ubie's commitment to advancing digital health solutions. The Mayo Clinic Platform not only assists digital health developers but also ensures the real-world application of their solutions is viable and impactful for patient care.

Furthermore, Ubie has a track record of enabling millions of users to navigate their health effectively, with over 18 million monthly users globally, including 5 million in the United States alone. Their offerings extend support to over 1,800 healthcare providers in Japan, and now they are keen on scaling this expertise to U.S. healthcare systems. Ubie's unique blend of proprietary disease-prediction AI and compliance with HIPAA regulations further strengthens its position in delivering safe, reliable healthcare solutions.

The health technology landscape is rich with potential, and Ubie’s Smart Support exemplifies a promising step towards a more streamlined and effective patient access experience. Interested parties can explore more about Ubie and the benefits of Smart Support through their website at Ubie Health.

In conclusion, Ubie's Smart Support tool is forging new paths for U.S. health systems, offering a comprehensive solution for patient access that enhances care delivery while optimizing operational efficiency. This qualification not only marks a milestone for Ubie but also for the healthcare industry as it embraces the transformative potential of artificial intelligence.