Tech Touch and SHIFT Forge Strong Partnership to Enhance Digital Adoption Solutions

Tech Touch and SHIFT Forge Strong Partnership

Tech Touch Inc., a leading provider of digital adoption platforms, has recently announced a partnership agreement with SHIFT, a premier IT solutions provider based in Tokyo. This collaboration aims to leverage SHIFT’s extensive industry connections and sales capabilities along with Tech Touch's expertise in system utilization support. The goal is to ensure that high-quality systems are effectively employed within organizations, transforming digital transformation efforts across various sectors.

Background of the Collaboration

In an era where core systems are being rejuvenated and SaaS implementations are commonplace, many organizations face difficulties in integrating new systems due to user interface complexities. As a result, companies often face increased educational and support demands, leading to challenges in realizing the expected return on investment (ROI). Tech Touch addresses these issues by offering a no-code Digital Adoption Platform (DAP) that creates and displays operation guides directly on web system interfaces. This enables users to navigate systems more easily and contributes to smoother operational environments.

On the other hand, SHIFT has established itself as a top-tier provider of software quality assurance and testing services, collaborating with businesses across diverse industries. Their track record of addressing various IT challenges greatly supports organizations in forging ahead with their digital transformation initiatives.

Objectives and Future Outlook

Through this partnership, Tech Touch is set to benefit from SHIFT’s robust customer relationships and exceptional sales expertise. This will lead to an increase in the user base for Tech Touch’s DAP, ensuring that systems are utilized to their fullest potential in real-world applications. Additionally, the partnership enables comprehensive support from system development quality assurance through to post-release usage.

The collaboration is expected to enhance system utilization rates, minimize redevelopment risks, decrease support burdens, and expedite the return on investment for companies. By focusing on these objectives, Tech Touch and SHIFT aim to improve the effectiveness of digital transformation investments across the board.

About SHIFT

SHIFT has been growing steadily by providing software quality assurance and testing services for a wide range of enterprise clients, including financial institutions. Their in-depth understanding of mission-critical systems has allowed them to build a solid foundation for growth. Currently, SHIFT focuses on creating a smarter society by eliminating waste, providing support from IT strategy formulation, system planning, development, operations, security, and marketing, to helping solve all business challenges related to IT.

For more information, visit SHIFT’s official website: SHIFT

About Tech Touch’s Digital Adoption Platform (DAP)

Tech Touch is the leading provider of DAP in Japan, boasting over 9 million users as of October 2025, including major enterprises and government agencies. Their platform allows the easy creation and implementation of no-code operation guides, thereby reducing the burden on system administrators and facilitating smoother user adoption. Tech Touch has also received numerous awards, such as the Good Design Award and the J-Startup certification from the Ministry of Economy, Trade and Industry. They continue to enhance their DAP with AI capabilities and have recently launched the AI decision-making agent, “AI Central Voice,” to support IT utilization for businesses of all sizes.

Company Overview: Tech Touch Inc.

- Company Name: Tech Touch Inc.
- Founded: March 1, 2018
- CEO: Naka Imuta
- Location: PMO Ginza Ⅱ 5F, 8-17-1, Ginza, Chuo-Ku, Tokyo, 104-0061, Japan
- Business Activities: Development and provision of the digital adoption platform "Tech Touch"
- Website: Tech Touch