#Japan #Tokyo #payroll software #Freeway AI #Onboarding Sync-AI

Freeway Japan Enhances Payroll Software with AI Assistant

Freeway Japan, a prominent provider in payroll software solutions, has recently implemented the Onboarding Sync-AI, introducing the innovative Freeway AI Assistant. This strategic enhancement aims to improve self-resolution capabilities for users while significantly reducing the operational burden on customer support teams.

Background of Implementation

Freeway Japan's mission is to alleviate the IT cost burdens of small and medium businesses, aiming to become an indispensable infrastructure provider in this sector. The company has continuously focused on providing affordable or free products and services to achieve this goal, maintaining operational efficiency through various initiatives like comprehensive manuals, FAQ systems, and chatbots. Remarkably, the Freeway Payroll Calculation software has not increased its pricing since its initial release, earning significant loyalty from its users.

Customer inquiries range from software usage and operational queries to more technical matters such as labor laws and tax regulations. Previously, the existing FAQ and chatbot tools could manage questions related to product functions, but they fell short when handling more specialized inquiries. This gap led to increased response times and heightened pressure on customer service representatives, especially with the impending changes in the annual adjustment process for the fiscal year 2024. Hence, Freeway Japan opted for the implementation of the Onboarding Sync-AI to enhance usability and streamline operational efficiency.

How It Works

Launching the AI chatbot allows users to input their inquiries freely, facilitating self-resolution. Additionally, the AI Assistant can provide immediate, contextually relevant answers by selecting whether the user needs help with operational questions or labor law-related information—significantly improving the features that traditional customer support tools often lack.

Successful Implementation

The Freeway AI Assistant has been integrated within critical areas of the Freeway Payroll Calculation software, particularly the fiscal year 2024 annual adjustment page and the company data management page used during initial setup. This strategic deployment has cultivated an environment where users can self-resolve, yielding several beneficial outcomes:

1. Increased User Satisfaction: Approximately 70% of users rated the AI's responses positively, stating that their issues were resolved. In contrast, previous chatbots received a mere 30% positive feedback, highlighting the significant improvement in user experience due to the tailored assistance provided by the Freeway AI Assistant.

2. Enhanced Self-Resolution Rates: The introduction of this AI Assistant has enabled users to overcome challenges that were previously difficult due to the specialized nature of inquiries, particularly those related to labor laws and tax regulations. Consequently, this has led to a marked increase in self-resolution cases, effectively alleviating the workload during peak periods for customer support.

3. Dramatic Reduction in Setup Time: The traditional chatbot configuration required extensive time to prepare responses and set up branching scenarios to cover various inquiries. However, utilizing Onboarding Sync-AI allows for the importation of FAQs directly into the system in a CSV format, substantially reducing the setup time by up to 80% compared to traditional settings.

Future Outlook

Freeway Japan plans to further expand the capabilities of the Freeway AI Assistant by incorporating it into frequently visited pages, aiming to provide an even more intuitive experience for all users of Freeway Payroll Calculation software.

About Onboarding Sync-AI

Onboarding Sync-AI is a service that allows for the seamless integration of generative AI guides into web applications. This enables end-users to easily leverage AI capabilities within the system, promoting not just enhanced utility of services but also boosting productivity and efficiency. The implementation involves simply adding tags to web services, ensuring a swift and uncomplicated setup process.

About Freeway Japan

Freeway Japan specializes in providing cloud-based solutions to support back-office operations such as payroll calculation, attendance management, and accounting. Driven by the belief that empowering small businesses contributes to the revitalization of the Japanese economy, the company has established a framework that allows entrepreneurs and freelancers to use its services permanently for free.

Company Information

• - Company: Freeway Japan Co., Ltd.
• - CEO: Tatsuya Inoue
• - Established: March 19, 1991
• - Capital: 32.05 million yen
• - Website: Freeway Japan

Freeway Payroll Calculation

Freeway Payroll Calculation is available for free for up to five users indefinitely, and for six or more users, the service costs 1,980 yen per month. It offers numerous features including year-end adjustments, all-gold data exports, and electronic payslip delivery—all at no cost. As of May 2025, the user base stands at approximately 125,000.

About STANDS Co., Ltd.

• - CEO: Ryo Tsuzuki
• - Location: 3-6-18 Kyobashi, Chuo-ku, Tokyo, Japan, in the Tokyo Building Kyobashi
• - Capital: 100 million yen (including capital reserves)
• - Established: September 3, 2018
• - Website: STANDS
• - Service URL: Onboarding
• - Contact: [email protected]