DXC Technology Chosen to Drive the Metropolitan Police Service's Digital Transformation Efforts

DXC Technology Takes the Helm in Modernizing the Metropolitan Police Service

In a significant step towards enhancing operational efficiency, DXC Technology (NYSE: DXC) has been appointed as the Master Vendor to spearhead a major digital transformation initiative within the Metropolitan Police Service (the Met), the UK's largest police force. The announcement, made on November 10, 2025, follows a rigorous competitive tendering process, culminating in a multi-year contract designed to revolutionize policing strategies through advanced technology.

DXC's mission is to reshape how the Met deploys its resources by overhauling its current business processes. This encompasses the implementation of state-of-the-art Enterprise Resource Planning (ERP) systems and Resource Management (RM) replacement systems, which are essential for modern law enforcement practices. By leveraging real-time data, the Met is poised to respond more effectively to local needs and priorities, streamline internal procedures, and optimize costs, ultimately freeing up resources that can be redistributed towards frontline policing.

Marie Heracleous, Chief Officer for Business Services at the Metropolitan Police Service, expressed her enthusiasm regarding the partnership, stating, "DXC will help us continue the transformational journey to deliver our New Met for London strategy. Their expertise will enable us to better plan and manage resources, modernize our technology, and allow our officers to concentrate on frontline duties." Heracleous acknowledged that DXC submitted the most compelling bid, reflecting their capabilities to facilitate this essential transition.

The contract, formally agreed upon between DXC and the Mayor's Office for Policing and Crime (MOPAC), is a testament to MOPAC's dedication to modernizing digital services that enhance both officer support and public trust in policing practices. The collaborative approach highlights the overarching goal of using innovative, cutting-edge technologies to foster a safer and more efficient community.

Derek Allison, Managing Director at DXC Technology for the UK and Ireland, emphasized the importance of this partnership, noting, "DXC is proud to partner with the Metropolitan Police Service on this mission-critical transformation. We are committed to delivering a modernized business service model that supports the New Met for London strategy, creating lasting positive impacts for both the police force and the London communities it protects."

As part of this transformation, DXC will integrate their expertise in Oracle Fusion Software as a Service (SaaS) and Artificial Intelligence (AI) solutions into the Met's operations. This technological integration aims to not only enhance the management of personnel but also improve communication and collaboration between various departments within the police force, ensuring a unified approach to public safety.

DXC's extensive experience in assisting public sector organizations in their digital transformation journeys played a significant role in securing this important contract. The firm’s capability to streamline complex technology infrastructures is expected to yield enhancements in frontline operations, thereby significantly benefiting community safety efforts.

In recognition of its proficiency, DXC has been acknowledged by IDC MarketScape as a leader in AI services for national civilian government, a distinction underlining its commitment to innovation and responsible AI solutions in the public sector.

In summary, the collaboration between DXC Technology and the Metropolitan Police Service represents a pivotal advancement in policing methodologies, blending business efficiency with public safety. It reflects a broader trend of digital innovation within law enforcement, aiming to ensure that police services are not only effective but also transparent and equipped for the challenges of modern society. As the transformation unfolds, communities across London can look forward to a policing service that is not only proactive but also responsive to their needs, driven by cutting-edge technology and strategic resource management.