#Japan #Tokyo #Accrete #ANOTHER AI #Cube System

Revolutionizing Employee Mental Health Checks with AI

Introduction

In a rapidly transforming corporate landscape, companies are increasingly recognizing the importance of mental health in the workplace. Accrete, a pioneering company in SMS delivery services, has collaborated with Cube System to leverage AI voice analysis for a new mental health check service known as "ANOTHER AI." This article explores the details of their proof of concept (PoC) and its implications for employee well-being.

Background and Purpose of the PoC

With the recent expansion of regulatory requirements around stress checks due to take effect in October 2024, organizations face growing pressure to provide effective mental health care for employees. However, traditional methods such as surveys and face-to-face interviews have notable shortcomings:

• - Predictable Responses: Self-assessment surveys often lead to neutral or typical answers, making it difficult to gauge true feelings.
• - Psychological Barriers: Employees may find it challenging to speak candidly about their struggles during conversations with supervisors or HR personnel.

To address these issues, Accrete implemented a PoC in collaboration with Cube System, aiming to create an objective, low-pressure environment for mental health assessments using the innovative technology of ANOTHER AI.

PoC Overview and Unique Features

In this pioneering project, Cube System's expertise enabled the creation of a custom avatar that interacts with employees during the assessment. Here are the key features:

• - Avatar Interaction: Employees respond to questions posed by an avatar through voice, creating a relaxed atmosphere that mitigates the pressure typically associated with formal meetings.
• - Voice Analysis: Rather than focusing solely on the content of responses, ANOTHER AI evaluates the nuances of vocal characteristics—such as tone, pauses, and intonation—to provide an objective assessment of the individual's mental health state.

Outcomes: Positive Feedback from the HR Department

The results of this initiative were promising:

• - Improved Communication Environment: The avatar interaction significantly lowered psychological barriers, allowing employees to answer more honestly and comfortably.
• - Validation from HR: The HR team at Cube System praised the approach, recognizing it as a valuable addition to traditional assessment methods.

About ANOTHER AI

ANOTHER AI, an AI analysis solution developed by Accrete with technology from the globally recognized CustIntCo, offers robust capabilities:

• - Voice Analytics: It analyzes about one minute of voice data to evaluate mental health states and personality traits, integrating indicators accepted in over 45 countries for trusted results.
• - Video Analytics: This feature uses facial footage to measure vital signs non-invasively through commonly available devices, such as PCs or smartphones.

Future Prospects

Accrete aims to extend the application of its mental health check solutions across various industries, including logistics, caregiving, retail, and call centers, leveraging insights gained from the Cube System pilot. The company plans to enhance its solutions with advanced technologies like AI to address corporate challenges effectively and contribute to societal advancement.

About Accrete Inc.

• - Founded: May 2014
• - Location: Chiyoda, Tokyo
• - Stock Code: 4395 (Tokyo Growth)
• - Industry: A2P SMS Delivery Services
• - Website: Accrete Inc.

Accrete has been a frontrunner in the SMS delivery service sector since 2003, providing reliable services for numerous corporations and developing a high-quality and secure distribution platform.

About Cube System Inc.

• - Founded: July 5, 1972
• - Location: Shinagawa, Tokyo
• - Stock Code: 2335 (Tokyo Prime)
• - Industry: System Solutions & Services
• - Website: Cube System

Established in 1972, Cube System has supported IT development across various sectors including finance and telecommunications, offering comprehensive solutions from consulting to system maintenance.

Contact for Further Information

For inquiries about this initiative, contact Accrete's PR team at [email protected].
Please note that Accrete is a registered trademark in Japan, and this article mentions various trademarks owned by their respective companies.