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TELUS Digital Showcases AI Innovations at MWC 2026

As the Mobile World Congress (MWC) 2026 kicks off in Barcelona, TELUS Digital is ready to unveil how artificial intelligence (AI) can transform the telecommunications sector. Specifically, the company aims to showcase client experience (CX) solutions and network optimization strategies that leverage AI technology. Through innovative use cases, TELUS Digital intends to highlight how telecommunications providers can effectively transition from pilot programs to full-scale implementations that yield measurable business value.

Addressing the Challenge in Telecommunications

The telecommunications industry has faced a significant challenge over the years: converting AI investments into tangible returns. According to NVIDIA's report, "State of AI in Telecommunications 2025 Trends," an overwhelming 44% of telecom operators prioritize optimizing the client experience as their main investment focus, followed closely by 40% aiming at network planning and operations. Despite these intentions, many service providers remain mired in experimental phases, struggling to turn successful pilot projects into productive systems that create measurable business impacts.

TELUS Digital aims to overcome these obstacles by introducing proven, production-level AI deployments. In 2025 alone, TELUS Digital processed over 2 trillion tokens with its generative AI engine, Fuel iXTM, showcasing a significant scale of AI application across global telecommunications operations and customer implementations. During a 90-minute presentation at MWC 2026, the company will reveal the operational framework behind this impressive achievement.

The Era of Tokens: A New Currency for AI Deployment

"In the realm of AI, tokens represent the currency of experience," explains Bret Kinsella, General Manager and Senior Vice President of Fuel iX at TELUS Digital. "They distinguish organizations engaging in AI experimentation from those utilizing it on a larger scale." Kinsella highlighted that the substantial volume of tokens processed in 2025 illustrates how TELUS is deploying production-level AI for both global clients and its own operations. The MWC presentation will include real-world examples designed to guide telecommunications operators in transitioning from experimental AI efforts to achieving measurable commercial impacts.

Exciting Demonstrations and Engaging Discussions

The presentation will feature more than 20 practical use cases, live demonstrations, and expert discussions with representatives from TELUS, F3 Networks, and NVIDIA. The focus will be on escaping the so-called "pilot purgatory" through intelligent infrastructure and AI-driven automation. With its two decades of industry leadership, TELUS Digital is uniquely positioned as an expert due to its affiliation with TELUS Corporation, a leading communications technology company based in Canada. This "living laboratory" approach allows TELUS Digital to refine and validate its client experience and AI-enabled digital solutions in practical telecommunications scenarios.

What to Expect at MWC 2026

Located in Hall 6, Booth #E7, TELUS Digital's MWC showcase will include hands-on demonstrations of AI solutions that have already been tested in real scenarios through TELUS before expanding to external clients. Key solutions to be highlighted include:

• - Fuel iX Agent Trainer: AI-powered voice and chat simulation that accelerates skill and knowledge acquisition, dramatically reducing the time and costs required for agents to become fully operational.
• - Fuel iX Fortify: An award-winning solution for automating security and safety testing of AI applications, offering robust vulnerability detection rates while significantly decreasing testing and validation time.
• - Network Design Services: AI-driven network optimization that transforms existing infrastructure into agile, cloud-native environments.

For global telecommunications operators, TELUS Digital’s presence at MWC will serve as a demonstration of practical methods to convert AI potential into production realities. Attendees can plan meetings with experts like Bret Kinsella during the event or attend a client and partner gathering scheduled for March 2, from 5:00 PM to 7:00 PM at the Salesforce Garden.

About TELUS Digital

TELUS Digital, a wholly-owned subsidiary of TELUS Corporation (TSX T, NYSE TU), is focused on developing unique and sustainable experiences for both clients and employees while creating future-ready digital transformations that generate significant value. Their portfolio encompasses end-to-end capabilities from client experience management to AI and data solutions, with a commitment to responsible tech deployment, ensuring that the wider impacts of their work are proactively addressed.

By leveraging technology, human ingenuity, and compassion, TELUS Digital seeks to serve customers and foster inclusive communities wherever they operate worldwide. The company encourages interested parties to visit their event page for more information and meeting arrangements during MWC 2026.