#China #Beijing #Ping An #EagleX #Beijing Storm

Ping An's EagleX Risk Mitigation Platform Empowers Swift Response to Recent Hailstorm in Beijing

On May 13, 2025, Beijing experienced a catastrophic hailstorm that left extensive damage across various districts, with reports indicating hailstones larger than 3 cm. During this critical time, Ping An Property & Casualty (Ping An P&C), a segment of the renowned Ping An Insurance (Group) Company of China, implemented its comprehensive emergency strategy to mitigate the storm's impact on its customers.

Early Warning System in Action

The heart of Ping An's quick response lay in its EagleX risk mitigation platform, an innovative AI-driven service dedicated to disaster preparedness and response. Two hours prior to the storm’s arrival, EagleX successfully notified over 3.17 million individual customers and more than 20,000 corporate clients through alerts dispatched via applications like Ping An Auto Owner. The timely warnings allowed many customers to take proactive steps, such as moving vehicles to safer locations and reinforcing their properties, ultimately minimizing potential losses.

Mobilizing Support

In response to the unfolding disaster, Ping An P&C rapidly mobilized a vast support network, dispatching over 2,000 team members from 38 regional offices to provide assistance remotely. The company also sent 43 claims specialists from neighboring provinces to facilitate disaster relief efforts on the ground. Their actions underscored Ping An’s commitment to supporting clients during unforeseen events.

By May 19, just six days post-storm, Ping An had received an impressive 31,000 claims submissions, resolved about 10,400 cases, and dispensed approximately RMB 62.15 million in compensation, showcasing the efficacy of their response system.

Streamlining Claims Settlement

To address the influx of claims and ensure timely assistance to affected customers, Ping An established 24/7 accessible reporting channels. The company emphasized customer service, achieving over 90% same-day callbacks to those who reported damages. Furthermore, they collaborated with local repair teams and service stations to prioritize the repair of damaged vehicles immediately.

Among the innovative steps taken was the introduction of a streamlined claims settlement process. This service eliminated the need for accident or weather proof, skipping the traditional on-site inspection. For damages valued under RMB 10,000, customers could simply provide photo or video evidence, thereby simplifying the claims experience. Specialized services, such as instant glass replacements and discreet repair options for minor auto damages, further enhanced customer satisfaction. Customers who had not filed claims over the last three years were also provided direct approval for compensation claims under RMB 2,000, facilitating a hassle-free recovery process.

The Future of Disaster Management

As Ping An P&C continues to process claims in an efficient manner, their focus remains on enhancing EagleX’s capabilities. Future initiatives will involve refining pre-disaster notifications, bolstering emergency responses, and optimizing post-disaster claims settlements. This proactive approach aims not only to reduce losses for clients but also to improve overall risk management systems for both individuals and businesses.

About Ping An Group

Ping An Insurance (Group) Company of China, Ltd. stands tall as one of the world's largest financial entities. With a vision to lead in integrated finance and service sectors like healthcare and elderly care, Ping An caters to nearly 240 million retail clients with cutting-edge technology applications across finance and insurance sectors. The organization is listed in Hong Kong and Shanghai’s stock exchanges, reporting total assets exceeding RMB 12 trillion as of December 2024. Recognized among industry giants, Ping An ranked 29th in Forbes Global 2000 and 53rd in Fortune Global 500 for 2024, firmly establishing its leadership position in the market.

For additional insights into Ping An’s services and innovations, please visit Ping An Group and connect with us on LinkedIn.