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SuccessKPI Sets New Standards in Data Privacy and Security

In a significant achievement for cloud-native workforce engagement management (WEM), SuccessKPI, Inc. has recently garnered accolades for its stringent compliance with top-tier data privacy and security certification standards. Recognized by consumer protection authorities in both the United States and Europe, SuccessKPI is now an integral participant in several key data privacy frameworks, including the EU-U.S. Data Privacy Framework (DPF) and its extensions in the UK and Switzerland.

This recognition marks a pivotal milestone for the company as it strives to empower clients to navigate the complexities of data privacy and regulatory compliance seamlessly. SuccessKPI's commitment to upholding confidentiality and data security is evident through its achievements of critical standards such as ISO 27001, GDPR, CCPA and LGPD, alongside already established certifications, including SOC 2 Type II, HIPAA, and PCI DSS Level 1. This rigorous compliance framework positions SuccessKPI as a leader in the field of data privacy.

Enabling Global Compliance

The strategic implementation of these certifications not only strengthens the trust clients have in SuccessKPI's solutions but also enhances their ability to meet industry regulations while confidently gathering, analyzing, and acting on valuable customer insights globally. In a marketplace where data-driven decision-making is essential, enterprises are increasingly looking to unify their data systems and harness AI-powered automation. Privacy and compliance must remain at the forefront of these innovations, especially within an evolving global regulatory landscape.

Frost & Sullivan, a respected IT research firm, highlighted SuccessKPI's array of security and privacy certifications, which includes prestigious qualifications such as PCI, SOC 2, and HIPAA, among others. This acknowledgment has solidified SuccessKPI’s position in their reports on Workforce Engagement Management (WEM) and Workforce Optimization (WFO).

Ankita Singh, a Senior Industry Analyst at Frost & Sullivan, recently noted, "SuccessKPI’s seamless AI integration and commitment to a data-first approach position it as a vendor to watch in 2025 and beyond. Their advanced security protocols and dedication to customer education are particularly impressive."

Comprehensive Data Protection Strategies

SuccessKPI actively engages in numerous strategies for protected data collection, which include:

• - Delivery of applications to end users.
• - Providing thorough training and robust support.
• - Enhancing communication and user experiences.
• - Processing payments securely.
• - Conducting advertising and market research responsibly.
• - Analyzing service utilization effectively.
• - Preventing fraudulent activities and validating consumer identity.
• - Ensuring compliance with both legal and regulatory obligations.
• - Offering seamless access to third-party services.

The company upholds a comprehensive privacy policy designed to comply with Federal Trade Commission (FTC) requirements and other international best practices. Effective from February 27, 2025, this updated policy signifies SuccessKPI's unwavering commitment to ethically managing personal data while adhering to strict adherence to global standards.

CTO Piyush Patel emphasized the company's core values, stating, "Security and data privacy are at the heart of our operations at SuccessKPI. We are dedicated to delivering secure, AI-powered solutions that enable our customers to move forward with confidence. As regulatory landscapes continue to evolve, our commitment to safeguarding client data remains paramount."

By aligning with these frameworks and continuously innovating its privacy and security practices, SuccessKPI is not only transforming the contact center landscape but also setting a precedent for excellence in data privacy and security that other organizations aspire to follow.

For more insights on SuccessKPI’s participation in the Data Privacy Frameworks, potential clients and interested organizations can visit their official website at www.successkpi.com. Through these advancements, SuccessKPI is shaping the future of WEM solutions, enhancing customer experiences while maintaining the highest levels of data protection.