#Japan #Tokyo #MOBILUS #MOBI BOT #SBI Pet Insurance

Enhancing Pet Insurance Experience with MOBI BOT

In a noteworthy collaboration, MOBILUS Inc., a company specializing in customer experience (CX) solutions based in Shinagawa, Tokyo, has joined forces with SBI Pet Insurance, located in Minato, Tokyo. This partnership aims to streamline the insurance claim process for pet owners by introducing the chatbot, MOBI BOT, to SBI's official LINE account. Starting from June 15, 2026, pet owners will be able to check the status of their insurance claims conveniently through this enhanced service.

Background of the Initiative

SBI Pet Insurance provides essential financial support for pet owners. It covers medical expenses incurred due to their pets' injuries or illnesses, offering assistance that is both affordable and straightforward. Previously, their LINE account already facilitated insurance claims through the ‘Claims Submission Reception Service’. However, there were challenges regarding transparency in tracking the progress of claims from submission to payment, leading to user feedback requesting improvements. In response, SBI Pet Insurance decided to implement this new service aimed at enhancing user convenience.

Overview of the Service

The newly established service utilizes the MOBI BOT chatbot developed by MOBILUS. This automation allows pet owners to monitor claim statuses directly on the LINE platform, ensuring that once they submit a claim, they can receive real-time updates until the payment is finalized. Pet owners can easily navigate through the chatbot interface on their smartphones, inputting necessary details to obtain the most current status of their claims.

Additionally, the features of this service include:
Current status of insurance claim submissions.
Estimated time to payment for claims.
* Details of previously paid claims.

Service Utilization Flow

1. Users select “Insurance-Related” from the rich menu on the LINE official account.
2. They follow the chatbot prompts to choose the appropriate procedure or confirm their process.
3. Users enter their policy number and identification details for verification, followed by reviewing the listed claim statuses.

By unifying various functions—claim tracking, policy inquiries, and contract modifications—within the familiar environment of LINE, customers enjoy a seamless and more reassuring experience.

Future Developments

MOBILUS is committed to supporting SBI Pet Insurance's mission of promoting healthy, fulfilling lives for both pet owners and their animals. They aim to continuously enhance customer experiences (CX) through innovative solutions like MOBI BOT. By focusing on user-friendly interfaces and efficient communication methods, they ensure that the pet insurance process is as hassle-free as possible.

About MOBI BOT

The MOBI BOT chat assistant not only answers frequently asked questions but also automates tasks such as updating customer information and altering payment methods. It operates in conjunction with a human-level chat option called MOBI AGENT, allowing for seamless escalation to human operators if necessary. By standardizing chatbot scenarios across both web and LINE systems, MOBILUS significantly reduces operational costs while enhancing customer satisfaction and loyalty.

For more information, visit the MOBI BOT service page.

About SBI Pet Insurance

SBI Pet Insurance is a subsidiary of the publicly-listed SBI Insurance Group. The firm is dedicated to providing clear and affordable insurance solutions that support the healthcare needs of pets and their owners. Their mission includes contributing to the eradication of animal euthanasia while continuously striving for innovative insurance offerings.

Company Name: SBI Pet Insurance Co., Ltd.
President: Mr. Yasuhiro Ito
Location: 9th Floor, Sumitomo Fudosan Hibiya Building, 2-8-6 Nishi-Shimbashi, Minato-ku, Tokyo
Established: April 1, 2016
Business Scope: Short-term insurance provider.
Official Website: SBI Pet Insurance

About MOBILUS

MOBILUS specializes in preemptively addressing client pain points through effective CX branding strategies designed to enhance overall business value and profitability. With innovative offerings such as MooA®, a generative AI operational support solution, and a suite of SaaS solutions focused on digital communication alternatives, MOBILUS has successfully implemented its services in over 500 companies. Their mission emphasizes providing leading-edge CX to all businesses. They operate the CX-Branding Tech Lab to advance research and development through studies, seminars, and experimentation.

Company Name: MOBILUS Inc.
President: Mr. Tomohiro Ishii
Location: 9th Floor, Sumitomo Fudosan Osaki Twin Building West Wing, 2-22-9 Higashi-Gotanda, Shinagawa-ku, Tokyo
Established: September 2011
Listed: Tokyo Stock Exchange Growth Market (Ticker: 4370)
Business Scope: SaaS products for contact center solutions and CX offerings.
Official Website: MOBILUS