#Canada #Calgary #AI Chatbot #Mappedin #YYC

Mappedin Unveils Next-Gen Chatbot for YYC Airport

In a landmark move for traveler assistance, Mappedin, a leading name in indoor mapping technology, has rolled out a cutting-edge chatbot service at Calgary International Airport (YYC). This innovative solution leverages geo-intelligence and AI to provide passengers with real-time support, all through a web-based platform that requires no app download.

Enhancing Passenger Experience

The new system responds intuitively to passenger inquiries in both Canadian French and English, allowing individuals to ask about flight statuses, directions within the terminal, or even coffee shop locations. This seamless conversational interaction is designed not only to streamline inquiries but also significantly lighten the workload for airport staff by reducing repetitive questions.

Bart Smith, the Chief Corporate Services and Partner Relations Officer at Calgary Airports, expressed excitement over this development, stating, "The launch strengthens our ongoing partnership with Mappedin and expands their mapping technology to include a real-time generative AI solution. Our relentless effort to exceed passenger expectations and achieve operational excellence is driven by technologies like Mappedin's, providing integration and scalability throughout the airport. Together, we are offering valuable solutions for passengers and enhancing efficiency for staff at every digital touchpoint."

The Mechanics Behind the Chatbot

Passengers tapping into YYC's chatbot can verbally interact with the system, which retains recent question history and understands spatial context for tailored responses. For instance, a traveler might ask, "Is my flight on time?" or "How do I get to gate A21?" The system comprehensively responds with accurate, location-based information, ensuring a smooth user experience.

Moreover, Mappedin’s integration of indoor mapping capabilities with the chatbot enhances the overall airport experience. It collaborates with Satisfi Labs to merge AI automation with geo-intelligence, enabling multicultural accessibility and contextually relevant responses for a unified customer experience.

As Yuval Kossovsky, CEO of Transportation at Mappedin, noted, "Airports are facing unprecedented passenger volume growth, challenging the ability to provide real-time personalized assistance. A visionary partner like Calgary Airports enhances our ability to innovate, continuously raising the bar for geointelligent passenger experiences that help travelers manage their time, understand their surroundings, and navigate confidently through the terminal."

A Look Towards the Future

The YYC chatbot is now live and accessible for all users visiting yyc.com. This forward-thinking solution aims to revolutionize the travel experience in airports, which is especially vital in today's fast-paced environment. Passengers looking to enhance their airport experience can check the chatbot for exquisite navigation and information delivery.

About Mappedin

Mappedin is the premier platform for indoor mapping that is transforming how venues are experienced, managed, and understood. Designed for scalability and trusted by the world’s leading brands, their AI-driven tools make indoor mapping quick, flexible, and seamlessly integratable, improving the experience in key public destinations globally. With billions of square feet mapped across 57 countries, Mappedin is committed to making public spaces easier to explore, manage, and safer for all visitors.

For more information about Mappedin and its robust set of solutions tailored for airports, visit mappedin.com.