#Japan #Tokyo #CT-e1/SaaS #NTT Techcross #CTBASE

Comdesign and NTT Techcross Form Strategic Alliance

In a significant move for the contact center industry, Comdesign Inc., known for its cloud-based CTI service, CT-e1/SaaS, has recently partnered with NTT Techcross to integrate their advanced CRM solution, CTBASE/AgentProSMART. This collaboration is poised to revolutionize customer interaction and enhance operational efficiency within contact centers, especially amidst the pressing labor shortages faced by such establishments.

A Close Look at CTBASE/AgentProSMART

The CRM system CTBASE/AgentProSMART is equipped with innovative speech recognition technology developed by NTT’s research facilities. It showcases four key features that optimize contact center operations:

1. Efficiency through Tech Integration: By combining speech recognition, generative AI, and RPA, operators can automatically create customer interaction logs during calls. This not only reduces input errors but also alleviates operational burdens.
2. Unified Management for All Operations: The system allows for centralized management of both inbound and outbound operations. This consistency not only streamlines management but also facilitates smoother customer interactions.
3. Flexible Customization: Users can configure their input screens according to their needs, enabling a tailored approach to data entry and enhancing user experience.
4. Secure Remote Work Environment: Features like screen masking and audit logs minimize risks associated with data leakage, ensuring a secure working environment even from home.

Through the integration of CTBASE/AgentProSMART with CT-e1/SaaS, the partnership aims to address the rising challenges in workforce management by alleviating the pressures on operators and enhancing overall productivity in contact centers.

Effortless Implementation

Companies already utilizing CT-e1/SaaS can seamlessly introduce CTBASE/AgentProSMART, avoiding the need for additional hardware or systems. This ease of integration makes it a viable solution for businesses within the contact center sector, especially those seeking to harness AI capabilities for efficiency amid labor shortages.

The Importance of the Converged Communications Platform (CCP)

The partnership between Comdesign and NTT Techcross elevates the concept of the Converged Communications Platform (CCP). This initiative emphasizes the transformation of conversations between customers and communicators into data for operational optimization. It allows for advanced capabilities like text mining and conversation analysis without hefty initial investments, paving the way for efficient digital transformation in contact centers.

About NTT Techcross and Comdesign

NTT Techcross specializes in software development by leveraging advanced technologies from NTT's research divisions. Their commitment to understanding client challenges and offering comprehensive solutions from consultation to system maintenance sets them apart in the industry.

On the other hand, Comdesign has established itself since 2000 as a pioneering force in cloud CTI services. With the CXaaS model, which goes beyond just providing cloud CTI functionality, Comdesign ensures ongoing support from specialized engineers, making it a popular choice for contact centers across various industries.

For more information about this partnership and its implications, visit:

• - NTT Techcross CTBASE Product Page
• - Comdesign's CT-e1/SaaS Information

Contact Information

For inquiries regarding CTBASE/AgentProSMART, reach out to:
NTT Techcross
Email: [email protected]

For further information about CT-e1/SaaS, please contact:
Comdesign
Phone: 050-5808-5500
Email: [email protected]

In conclusion, this strategic partnership marks a significant step in enhancing the efficiency of contact centers. With the integration of advanced CRM and cloud CTI solutions, both companies are set to transform how contact centers operate, promising better service quality and operational efficiency.