Internal Digital Transformation
2025-07-14 23:28:10

Exploring Innovative Strategies for Internal Digital Transformation in Local Governments

Local Government DX Guide Vol.7: Transforming Through Digital Initiatives



The General Incorporated Association for Local Government DX Promotion (GDX), based in Minato, Tokyo, recently released the latest edition of its magazine, Local Government DX Guide Vol.7. This particular issue features a special focus on 'Frontlines of Internal DX Reform', examining the new face of public administration beyond merely digitizing and reducing paperwork.

As municipalities strive for efficiency while maximizing limited human resources, many are embracing 'internal reforms' to create services that cater to each resident's needs. The feature showcases diverse approaches to internal DX reforms from both small villages and large cities, providing a roadmap towards sustainable municipal management.

Case Studies Highlighted in this Edition



Showa Village, Fukushima: The DX Revolution to Engage Residents


In a village of just 1,000 residents, a remarkable internal DX revolution is taking place. Yusuke Kobayashi, from the General Affairs Division, has detailed how municipal employees successfully developed 294 applications using low-code and no-code tools without relying on specialized vendors. Starting with overtime request management and electronic approval systems, the village now utilizes these advancements in disaster management communications as well.

Read more about Showa Village's case here.

Smart Public Lab by PlayNext Lab: AI Concierge for Municipal Employees and Residents


Katsu Suzuki, the GovTech Division Director at PlayNext Lab, introduces an AI service that resolves the common issue of residents getting lost on municipal websites through LINE messaging. In a pilot project in Miyawaka, Fukuoka Prefecture, this initiative not only assisted residents but also reduced inquiries among municipal staff.

Read more about the AI concierge initiative here.

Breaking the '80% Wall' in AI Responses for Local Governments


Innovation from Hiroyuki Kawaguchi, representative of Kawaguchi Hiroyuki LLC, presents a concept targeting the limitations of traditional AI responses, often hovering around an 80% success rate. By combining specialized AIs across various fields, this proposal aims to create a service that securely handles confidential information within the LGWAN environment, thereby genuinely supporting the DX needs of municipal employees.

Read more about overcoming the AI challenges here.

Mosaic Work: Analyzing Organizational Structures Through Communication


The 'Monosashi' tool developed by Hiroshi Itagaki from Mosaic Work enables a comprehensive survey into the connections within organizations. Unlike conventional satisfaction surveys, it visualizes interpersonal connections and shared visions, assessing psychological ties, skill transferability, and future-oriented perspectives to facilitate data-driven organizational reforms.

Read more about the organizational analysis tool here.

Gero City: DX Leadership from Within


Asuka Nagao, the CDO advisor of Gero City in Gifu Prefecture, shares insights on leading transformational efforts from within the local government structure. Emphasizing that


画像1

画像2

画像3

画像4

画像5

画像6

画像7

Topics Policy & Public Interest)

【About Using Articles】

You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.

【About Links】

Links are free to use.