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Ricoh Achieves Leader Position in 2024 IDC MarketScape

In a significant industry recognition, Ricoh has been designated as a leader in the IDC MarketScape for Worldwide Cloud Managed Print and Document Services. This report, published in November 2024, evaluates the effectiveness and reach of various vendors in the cloud-based managed print sector and their document service offerings.

Overview of the IDC MarketScape Assessment

The IDC MarketScape is a well-respected vendor assessment framework that positions technology suppliers based on a rigorous evaluation of both qualitative and quantitative criteria. Ricoh's inclusion in the Leaders category reflects its well-rounded capabilities that address the needs of enterprises and small to medium businesses (SMBs) alike.

Key Strengths Identified by IDC

The IDC MarketScape praised Ricoh for its wide-ranging portfolio, effective implementation strategies, extensive service offerings, and comprehensive global reach. These strengths have positioned Ricoh at the forefront of the cloud managed print and document service industry. Notably, the assessment highlighted the following areas of excellence:

1. Portfolio Breadth: Ricoh is committed to assisting customers in their digital transformation journeys. The company provides an array of products that enhance workflows and collaboration while prioritizing security and sustainability.

2. Implementation and Delivery: The effectiveness of Ricoh's global sales and service organization is instrumental in recognizing customer challenges and delivering customized business solutions.

3. Extended Services: Beyond traditional managed print services (MPS), Ricoh offers a comprehensive suite of options. These encompass IT services, cloud and security solutions, along with operational process automation—key in today’s digital landscape.

4. Geographic Footprint: With a global presence, Ricoh continues to expand its expertise across various markets, ensuring that its services meet local and international needs.

5. Global Alignment: The alignment of Ricoh’s cloud services portfolio enables standardized offerings that cater to varying geographic service demands. This approach streamlines their market entry, enhancing delivery consistency.

Industry Impact and Vision for the Future

As Robert Palmer, IDC's Research Vice President for Imaging, Printing, and Document Solutions noted, Ricoh's leadership position confirms its ongoing contribution to workplace innovation. He articulated, “Ricoh's ability to generate meaningful services continues to push the boundaries within the print and document ecosystems.” Ricoh's strategic deployment of technologies enables organizations to refine their processes and successfully adapt to the fast-paced demands of modern workplaces.

Takahiro Irisa, Senior Corporate Officer and President of the Ricoh Digital Services Business Unit, expressed pride in this recognition. He stated, “Being named a Leader in managed print exemplifies our commitment to providing top-notch workplace solutions that help businesses optimize workflows while navigating their digital transformation goals.” His words reflect the core mission of Ricoh: to empower individuals through their work by transforming the work environment.

Conclusion

As a leading provider of digital workplace services to over 1.4 million customers globally, Ricoh continues to redefine print and document services. The company’s rich history of over 85 years has cultivated an environment of innovation and customer-centricity. This article reflects on Ricoh's achievements but also anticipates its future endeavors to further enhance workplace productivity and sustainability in the evolving digital landscape. To delve deeper into the IDC MarketScape report, further information can be found on Ricoh's website.