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FORVAL: Leading the Charge in Digital Transformation in Fukuoka City

FORVAL, a Tokyo headquartered company, recently earned a prestigious contract from Fukuoka City for its "DX Promotion Initiative." Their philosophy, 2 Creating a New World with a New Normal,2 exemplifies their commitment to enhancing operational efficiency through digital innovation.

The project, aimed at invigorating the local economy and promoting digitalization, involves a consortium consisting of FORVAL, Autocare LLC, and Sayaka Club Inc. Having been selected as the best proposal among competitors, this initiative focuses on digital transformation (DX) within local nursing care businesses across the city.

Goals and Objectives

The primary aim of this initiative is to empower local businesses by implementing advanced IT systems and practices that facilitate smoother operations and sustainability. By leveraging their extensive knowledge in IT support and business improvement, FORVAL is dedicated to resolving challenges faced by regional enterprises and helping them establish a robust operational foundation.

Key Initiatives Under the Contract

The partnership encompasses several strategic actions designed to enhance digital operations:

1. Customer Communication Center (CCC)

FORVAL's CCC boasts an impressive record of handling around 20,000 inquiries per month. They provide remote support for technical issues, guiding local businesses through any difficulties related to IT equipment or operations. With a remarkable remote assistance success rate of about 80%, this center empowers local operators with effective IT solutions, enabling them to enhance their technological capabilities with confidence.

2. IT Equipment Visualization and Health Check System

FORVAL will also provide a unique system called "Icon Chart" designed for up to 50 local businesses. This innovative solution automatically collects and visualizes the status of computers and associated devices, allowing for centralized management of IT assets. It proactively alerts users on crucial matters such as operating system update deadlines, temperature abnormalities, and antivirus software expiry. This feature vastly minimizes the risk of IT-related troubles while presenting an easy-to-navigate user experience that lowers the barrier for those less familiar with technology.

Through these initiatives, FORVAL aims to foster a healthier IT environment for local businesses, thereby contributing to the overall advancement of digital transformation in Fukuoka City.

About FORVAL Corporation

Established in 1980, FORVAL operates as a collective of next-generation management consultants, also dubbed “Corporate Doctors.” With a capital of 4.150 billion yen and a stock code of 8275, the firm specializes in providing consulting services tailored for small and medium-sized enterprises in five key areas: information technology, international business, environment, human resources and education, and entrepreneurship and business succession.

Aligned with government objectives emphasizing green initiatives, digital technologies, invigorating regional areas, and addressing declining birth rates, FORVAL collaborates with municipalities, private enterprises, educational institutions, and financial organizations across Japan. Their mission embodies the 2F-Japan2 initiative, which focuses on nurturing digital transformation (DX) and green transformation (GX) talents, creating an ecosystem that enables businesses to thrive and supports sustainable regional revitalization.

In closing, as FORVAL embarks on this significant project in Fukuoka City, they are set to make profound contributions to the digital landscape of local businesses while reinforcing their ethos in visualizing and supporting ESG management practices.