#Japan #Tokyo #Yoshina #Retrieval #GeneNext

Enhancing Customer Management through AI Collaboration

Retrieval Co., Ltd., headquartered in Toshima, Tokyo, spearheaded by Takuya Taguchi, is intensifying its collaboration with GeneNext Co., Ltd. Since 2022, both companies have been working together to integrate Retrieval’s text analysis technology with GeneNext’s customer management platform. The aim is to create a seamless fusion of customer data management and analytical strategies to boost business performance.

As companies strive to optimize operations, their call centers accumulate vast amounts of customer feedback (VOC). However, leveraging this data efficiently remains a significant challenge. In response, Retrieval and GeneNext have initiated an integration of GeneNext's customer service platform, Discoveriez, with Retrieval's analytical tool, YOSHINA. This synergy aims to enhance customer service operations significantly by harnessing Generative AI.

With the recent enhancement of their collaboration, the massive dataset of customer interaction histories stored in Discoveriez can now be analyzed automatically by the Generative AI capabilities of YOSHINA, extracting key VOC insights and generating automated reports. This development marks a significant improvement over traditional methods that relied heavily on manual data collection and analysis. It enables organizations to react swiftly with concrete actions aiding in customer support enhancement, product development, and overall business growth.

Discoveriez by GeneNext

GeneNext’s Discoveriez is a transformative platform designed to elevate the digital experience of stakeholders surrounding customer service. This tool effectively records customer interactions, ensuring accurate management of customer data while reducing both response time and potential errors. However, it also addresses the widespread issue of workforce shortages within the industry. To further advance their goals, GeneNext has introduced the Discoveriez AI, utilizing Generative AI technology to drive the digital transformation (DX) of call centers.

For more information, visit Discoveriez.

YOSHINA by Retrieval

YOSHINA, developed by Retrieval, functions as an AI analysis tool designed to facilitate the drafting of improvement strategies and customer service initiatives without complex analyses. This tool utilizes Generative AI to autonomously interpret text data from inquiries and surveys, significantly reducing the time and effort required for analysis.

To see YOSHINA in action, check out this video.

About Retrieval Co., Ltd.

Retrieval stands by the motto, "Empowering people with AI technology." The company specializes in providing AI solutions for enterprises, leveraging high utility applications of large language models (LLM) and Generative AI. Their services encompass creating AI agents and implementing solutions grounded in natural language processing.
Location: 1-11-1 Nishiikebukuro, Toshima, Tokyo, 14F Metropolitan Plaza Building, within WeWork.
Leadership: CEO Takuya Taguchi
Business Focus: Planning, developing, and providing enterprise solutions employing large language models (LLM), Generative AI, and natural language processing technology.
Corporate Site: retrieva.jp
For inquiries:
Contact: Retrieval Co., Ltd.
Department: PR
Email: [email protected]