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BCN Launches PRISM™ Digital Experience Platform

BCN, a prominent provider in the communications and technology sector, has recently announced the rollout of its new digital experience platform, PRISM™. This innovative platform is expertly crafted to enhance visibility and service intelligence for both customers and technology advisors. The unveiling of PRISM is not just a simple upgrade; it’s a strategic move aimed at fostering a seamless experience across various aspects of connectivity and technology services.

With the increasing complexity of managing multi-location technology environments, PRISM™ is designed to consolidate vital service information, network performance visibility, service assurance, orders, and billing into a unified digital experience. This centralization is set to facilitate quicker access to essential data and streamline decision-making processes. As technology becomes ever more intricate, the need for a comprehensive management tool like PRISM becomes crucial for organizations looking to navigate their complex service landscapes effectively.

Key Features of PRISM™

PRISM™ aims to centralize visibility into the complete lifecycle of BCN services and activities. Users will benefit from a variety of capabilities that enhance their service management experience. Features include:

• - Service Inventory Visibility: Easier tracking of service offerings across multiple markets.
• - Network Performance Insights: Comprehensive metrics on service health, including ping times and latency statistics.
• - Interactive Service Mapping: Visual representation of monitored services that assists in understanding connectivity status.
• - Order Tracking and Status Updates: Informed decision-making opportunities based on real-time data.

For BCN customers with actively monitored services, PRISM™ provides an ongoing overview of service status and health, enabling proactive management of their technology assets. The goal is to empower users with intuitive access to crucial operational metrics, ultimately leading to more informed, timely decisions.

Streamlining Service Management

The development of PRISM™ is seen as a vital step towards reducing the complications that can arise from juggling multiple service processes across various technologies. By providing a streamlined digital platform, BCN aims to minimize the obstacles that often accompany the management of diverse connectivity services.

Through PRISM™, both customers and technology advisors will readily access:

• - Billing History: An organized overview of past transactions.
• - Service Assurance Metrics: Quick insights into ticket visibility and service performance.

This cohesive environment plays a central role in BCN's strategy to simplify managed connectivity, bringing all necessary information into one easily navigable digital space.

Powered by PRISM Ops

Supporting the functionalities offered within PRISM™ is PRISM Ops, BCN's robust BSS/OSS platform. This operational system serves as the backbone of PRISM™, connecting the digital experience with BCN’s operational data. By ensuring synchronization and consistency across platforms, PRISM Ops enhances the overall customer experience, making it easier for users to gain the insights they need while allowing for future scalability and innovation.

Executive Insights

Julian Jacquez, President and COO of BCN, articulated the vision behind PRISM™, emphasizing that the platform is designed to simplify how customers and technology advisors manage their essential services. "PRISM is about improving transparency and making user interactions with BCN streamlined and efficient," Jacquez remarked. Likewise, Chris Alberding, Chief Product Officer at BCN, mentioned that the platform is built to adapt and grow, promising continual improvements in functionality and user experience.

A Transformative Step

The initiation of the PRISM™ platform marks a significant milestone in BCN’s digital transformation journey. As businesses increasingly adopt a multifaceted mix of services, including fiber, broadband, wireless solutions, and cloud-based technologies, BCN is committed to simplifying how these complex services are managed. PRISM™ not only aims to keep pace with technological advancements but also to evolve alongside the demands of customers and technology advisors.

Learn More About PRISM™

For more details and to explore how PRISM™ can benefit your organization, visit BCN Telecom. BCN continues to operate at the forefront of managed connectivity, providing organizations with the essential tools needed for success in today’s dynamic business ecosystem.