Health Net's Comprehensive Support Following California's Levee Emergency in San Joaquin County

In light of the recent declaration of a State of Emergency in San Joaquin County due to the levee failure near Victoria Island, Health Net, a leading Medi-Cal managed care health plan in California, has initiated crucial support measures for its members and healthcare providers. Governor Newsom's declaration highlights the urgency of the crisis, and Health Net is acutely aware of the essential resources that must be made available during such a critical time.

Emergency Prescription Access

To ensure that its members do not suffer from interruptions in their medications, Health Net has laid out a straightforward process for accessing prescriptions during this emergency. Members can either refill their prescriptions at their original pharmacy if it remains operational, or if it is closed, they can contact Health Net at 1-800-400-8987. This hotline will facilitate obtaining prescriptions from outside pharmacies without the usual refill limitations normally imposed.

Mental Health Support

Recognizing that emergencies often accompany significant emotional and psychological stress, Health Net has enhanced its behavioral health services. Members are encouraged to reach out 24/7 for crisis support, available through the same hotline. The services aim to assist members coping with grief, stress, or trauma resulting from the incident. Health Net can provide referrals to local mental health counselors and telehealth services to ensure that mental health needs are met swiftly and effectively.

Access to Telehealth Services

For members unable to reach their primary care physicians, Health Net is providing telehealth services at no cost. Comprehensive instructions for accessing these services are conveniently located on their Health Net ID card and on the official website after members sign in. Telehealth options will ensure that members can continue receiving care and support in a timely manner even if in-person visits are impossible.

Community Resources and Services

Additionally, Health Net is encouraging members to connect with local community resources to support their immediate needs during the emergency. By calling 2-1-1 or visiting 211.org, members can obtain information concerning emergency shelters, food assistance, transportation aid, and potentially legal guidance. This outreach is intended to bolster community support in a time of need.

Support for Healthcare Providers

Health Net is also extending its support to healthcare providers in the affected areas, recognizing their role in caring for impacted patients. Physicians and nurse practitioners can reach out to Health Net for assistance, with provisions in place to extend notification grace periods for acute care services, medical supplies, and home healthcare. The company will also waive prior authorization requirements, ensuring that necessary treatments and services are not hindered by administrative hindrances during this critical period.

Furthermore, Health Net is ready to authorize out-of-network services when in-network providers are unavailable, and will ensure appropriate documentation updates for continued care. This flexibility is essential for both healthcare providers and members who are navigating through the aftermath of the disaster.

Commitment to Ongoing Support

As the situation continues to evolve, Health Net emphasizes its commitment to adaptability in response to member and provider needs. The organization will regularly update its offerings and support mechanisms to ensure comprehensive service delivery as the crisis unfolds. Members and providers are encouraged to stay informed by visiting the Health Net website, where updates will be posted regularly.

Health Net has been serving California for more than 45 years. As a part of Centene Corporation, the company has built its mission around ensuring that all individuals, regardless of their circumstances, have access to essential health services. With over 117,000 providers in its network and more than three million members statewide, Health Net remains a pivotal entity in California's healthcare landscape, committed to supporting the health and well-being of the communities it serves.