TLCx Welcomes Bryan Gray as New Chief Commercial Officer to Drive Growth

TLCx Appoints Bryan Gray as Chief Commercial Officer

TLCx, a notable veteran-owned company specializing in customer experience (CX) outsourcing services for Fortune 500 firms, has announced the appointment of Bryan Gray as its new Chief Commercial Officer (CCO). This strategic move, effective immediately, signals the company's commitment to accelerating its growth and innovation trajectory in the dynamic CX landscape.

Bryan Gray joins TLCx with an impressive background, boasting over two decades of experience in consulting within the outsourcing and offshoring sectors. His career is marked by a series of achievements that highlight his capacity to generate revenue growth and cultivate high-performing teams. Gray is recognized for his proficiency in AI-driven growth strategies along with advancements in customer service innovation. These attributes position him uniquely to propel TLCx’s objectives, particularly in refining customer experiences while maximizing operational efficiencies across sales and marketing functions.

Before stepping into this role at TLCx, Gray had a distinguished career at Alorica, where he occupied key leadership positions. As President of Financial Solutions, he played a pivotal role in strengthening the company's footprint in the banking and capital markets. His strategies contributed to significant revenue increments and service improvements during his tenure. Notably, Gray adeptly navigated business development within vital sectors, significantly enhancing annual revenues by overseeing operations in digital customer care for major U.S. financial institutions.

In his new capacity at TLCx, Gray will be tasked with orchestrating the company’s commercial strategy and spearheading business development initiatives. His strategic focus will encompass key vertical sectors such as Banking, Financial Services, Insurance (BFSI), Retail, Healthcare, Government, and Media Entertainment. By fostering client relationships and unlocking new sales avenues, Gray aims to escalate TLCx’s service offerings and establish the company as a thought leader in the Business Process Outsourcing (BPO) and contact center domain.

Reflecting on his new role, Tom Cardella, the Founder and CEO of TLCx, expressed his enthusiasm about hiring Gray. He believes that Gray's extensive experience and proven leadership skills will be vital in ushering TLCx toward achieving its ambitious growth targets. Cardella is confident that Gray’s strategic insights and dedication to excellence will afford TLCx significant advantages in an evolving market landscape.

Gray articulated his excitement about joining TLCx, commending the company’s robust commitment to a people-first philosophy and operational excellence. He is eager to collaborate with the talented team at TLCx, aiming to not only drive growth but also enhance overall customer experiences for their clients while leveraging advanced technological capabilities.

Founded in 2007 by Tom Cardella, TLCx has emerged as a trusted name in customer experience management, operating 14 global sites. The company dedicates itself to delivering tailored solutions that encompass customer care, acquisition, loyalty, retention, and technical support, underscoring its commitment to a people-centric approach.

As TLCx enters this new chapter under Bryan Gray's leadership, stakeholders and clients alike are optimistic about the prospects of enhanced customer experiences and expanded service capabilities. His emphasis on driving innovation through the integration of digital tools and AI systems represents a pivotal evolution for TLCx, promising to redefine standards in the CX outsourcing industry. The future certainly appears bright for TLCx and its clientele under Gray's leadership.