Lockton Names Nick Serrault as the New U.S. Chief Operating Officer

Nick Serrault Appointed as Chief Operating Officer at Lockton

Lockton, the largest privately held independent insurance brokerage worldwide, is pleased to announce the appointment of Nick Serrault as the new Chief Operating Officer for its U.S. operations. This significant decision comes as part of the company's ongoing strategy to enhance its leadership and expand its influence in the industry.

Serrault's extensive experience spans nearly two decades, including close to ten years in leadership roles at Lockton. His previous role as COO of Lockton Dunning, the People Solutions division in Texas and Louisiana, has equipped him with the expertise necessary to guide the company at a national level. Under his leadership, that regional team achieved consistent double-digit growth while creating a scalable business model for future endeavors.

Tim Ryan, Lockton's U.S. President, expressed enthusiasm about the partnership, stating, "Nick is a trusted leader with a strong track record of success, and I’m excited to work alongside him. His contributions have been vital to one of our most innovative divisions, and I am confident he will bring the same level of commitment and expertise to our national operations."

Serrault will be based in Texas as he transitions into his new role. He reflected on his experience with the Lockton Dunning team, noting, "It has been one of the highlights of my career. We are building something strong—an organization characterized by momentum, a collaborative culture, and a successful strategy. I am eager to apply that same mindset to Lockton’s broader U.S. operations."

Simultaneously, Lockton has appointed Mark Kuonen as Serrault’s successor to lead the People Solutions operations in the Texas and Louisiana region. Kuonen will manage operations and development in major cities, including Dallas, Houston, and New Orleans. With 18 years at Lockton and substantial experience in overseeing health and welfare practices, Kuonen is well-prepared to enhance regional service while guiding future business development initiatives.

Steve Idoux, CEO of Lockton Dunning, praised Kuonen’s leadership, stating, "Mark has played a critical role in shaping our strategy and driving our growth trajectory. He understands our business model and culture deeply and is well-positioned to lead our operations effectively into the future."

Mark Kuonen expressed his gratitude and excitement regarding his new role, underlining the strength of the team and the effectiveness of their already established strategies. "I'm honored to take on this new challenge within a company that feels like home. We’ve developed a fantastic team and a framework that is poised for long-term success."

About Lockton

Lockton distinguishes itself as a leader in the insurance industry through its private ownership structure, enabling its more than 13,100 associates across 155 countries to focus exclusively on clients' risk and insurance requirements. With a vast global expertise, Lockton is committed to delivering the insights necessary for achieving outstanding results. For further information on their offerings, visit Lockton's official website.

This strategic leadership transition marks an exciting new chapter for Lockton as they continue to forge ahead in their mission to provide exceptional service and innovative solutions in the insurance brokerage sector.