#United States #Newport News #Drucker + Falk #Resident Satisfaction #ORA Rankings

Drucker + Falk Achieves Remarkable Heights in Resident Satisfaction Rankings

Drucker + Falk (DF), a prominent player in the multifamily management sector across the nation, has recently made headlines by earning an extraordinary five top-10 placements in J Turner Research's annual rankings for 2025's Most Reputed Apartments based on Online Reputation Assessment (ORA) within the largest metropolitan areas in the United States. This significant achievement underscores the firm's ongoing commitment to delivering premier living experiences for residents in various communities.

The powerhouse of Drucker + Falk has been recognized for the high level of resident satisfaction achieved across its multifamily communities. The rankings were unveiled in November 2025, highlighting the high ORA scores of individual properties. Among these top-performing communities:

• - The Lincoln Apartments in Raleigh, NC, boasting an ORA score of 95.
• - Cumberland Links in Pataskala, OH, with an ORA score of 94.
• - The Choices at Holland Windsor in Virginia Beach, VA, again with an ORA score of 94.
• - The Crossings at Red Mill Apartments also in Virginia Beach, VA, holding an ORA score of 94.
• - Venture Apartments in Tech Center in Newport News, VA, which mirrors that 94 score.

This impressive performance in the rankings reinforces Drucker + Falk’s mission to ensure that residents receive outstanding service in their homes.

The ORA score is widely regarded in the multifamily industry, acting as a benchmark that consolidates ratings from various online review platforms into a comprehensive score ranging from 0 to 100. Notably, Drucker + Falk’s ORA scores of 94 and 95 significantly outshine the national average of 62.94, marking a clear indication of the firm's leadership and effectiveness in enhancing resident satisfaction.

Jim Ledbetter, President and COO of Drucker + Falk, expressed immense pride in this achievement, stating, "This isn't just a win for Drucker + Falk; it's a huge win for our residents and the incredible teams who serve them every day. To have five properties recognized among the elite in the nation's biggest markets proves that our resident-first approach is working. These high ORA scores are a direct reflection of the positive, dedicated living experiences our teams deliver, and we are immensely proud of this national validation."

The tradition of recognizing exceptional communities began in 2017, and it continues to spotlight those properties that create the most positive living experiences based on feedback from their residents. The five Drucker + Falk communities that stood out among a competitive field are a testament to the firm’s efforts to prioritize resident needs and maintain exceptional service.

Founded in 1938, Drucker + Falk has evolved into a full-service real estate and investment firm, managing a diverse variety of assets. This includes over 43,000 apartment homes and more than three million square feet of commercial space spanning nine states. Their emphasis on multifamily management and dedication to creating high-quality living spaces reflects in their operational strategies and achievements.

As a leader in multifamily management, Drucker + Falk remains committed to delivering excellence through continuous improvement and adaptation to meet the needs of its residents. This recent accolade additionally underscores the firm’s ethos of maintaining a resident-friendly environment, which is pivotal in an increasingly competitive market.

Through dedication, innovation, and a deep understanding of resident concerns, Drucker + Falk not only strives for operational success but also significantly enhances the living conditions and experiences of those who call their communities home. This recognition positions them as a benchmark in the multifamily housing industry, setting high standards for others to follow.