#Japan #Tokyo #Hotel Technology #NetSys Japan #Core TVPhone

Transforming Hotel Communication with Core TVPhone

Introduction

In an innovative leap towards modern hospitality solutions, NetSys Japan, based in Chuo-ku, Tokyo, and Niigata City, has developed the Core TVPhone. This cutting-edge service is built to enhance communication between hotel guests and the front desk using existing in-room television sets. By eliminating reliance on traditional PBX systems, the Core TVPhone represents a new era in hotel communications, reducing costs and elevating guest experiences.

The Development of Core TVPhone

The implementation of in-house phones in hotels can often lead to significant expenses due to aging equipment, wiring renovations, and system upgrades. This can pose a financial challenge, especially for smaller establishments. Typically, for a hotel with approximately 150 rooms, the initial investment for a traditional PBX system can range from millions of yen to several million yen, depending on various factors including installation and maintenance costs.

Recognizing this issue, NetSys Japan aimed to provide a solution that uses existing infrastructure while guaranteeing high functionality at a lower cost. Thus, the Core TVPhone was born, allowing seamless and cost-effective communication in hospitality.

Key Features of Core TVPhone

1. Two-way Communication via In-Room TVs
The Core TVPhone utilizes the hotel room's television for communication. Guests can easily dial the front desk using their remote from the TV information screen. Conversely, the front desk can reach out to guest rooms through a dedicated smartphone, ensuring a two-way communication method that is both intuitive and user-friendly. The TV display offers visual identification of calls, greatly improving visibility and usage ease compared to traditional phones.

2. Cost-Effective Installation
By leveraging existing TV sets, the Core TVPhone removes the need for installing separate landline phones and undergoing extensive wiring work, significantly reducing installation costs. Front desk staff can manage calls flexibly using smartphones, improving operational efficiency without being confined to a workstation.

3. Enhanced Guest Interaction
Guests benefit from easy access to front desk services through their TV menu without the hassle of locating a telephone. The use of external microphones attached to the TVs allows for hands-free conversations, enhancing comfort and convenience.

4. Efficient Front Desk Operations
Front desk employees can check call logs and guest room statuses from their smartphones, enabling quick responses while moving around the hotel. This flexibility leads to faster query resolution and consistent service quality, ultimately enhancing overall guest satisfaction.

Benefits of Implementing Core TVPhone

• - Faster Response Times: Guests can quickly reach the front desk with inquiries, improving overall service efficiency.
• - Standardized Service Quality: All staff can deliver consistent service using the same platform and tools.
• - Increased Operational Efficiency: The streamlined communication system allows staff to manage their duties effectively while on the move.
• - Flexible Room Design: The elimination of traditional telephone equipment provides greater freedom in room layouts and interior design, allowing hotels to create more aesthetically pleasing environments that align with their brand identity.

Service Overview

• - Service Name: Core TVPhone
• - Overview: A unified communication solution connecting in-room TVs with front desk smartphones, enabling two-way calls.
• - Supported Devices: Currently compatible with SHARP manufactured Android TVs.
• - Features:

- Call initiation from the TV information screen.
- Incoming call display on TV screens.
- Management features for call history and recordings.

• - Release Date: Scheduled for release in June 2026.

For pricing inquiries, please contact us.

About NetSys Japan

Founded on April 19, 2004, NetSys Japan aims to enrich the hospitality industry with effective business support systems. The company has serviced over 1,850 hotels and more than 120,000 rooms with solutions like Core Cast PMS and Core TV. NetSys Japan prides itself on developing services grounded in the realities of hotel management, helping to solve challenges while enhancing guest satisfaction.

Contact Us

• - Headquarters Address: 1-5-6 Tsukaki Building 5F, Nihonbashi Bakurocho, Chuo-ku, Tokyo, 103-0002
• - Niigata Office: 1-7-20 Shichikuyama, Chuo-ku, Niigata City, 950-0914
• - Email for Inquiries: [email protected]
• - Official Website: NetSys Japan
• - X Account: @netsysjapan

In conclusion, the introduction of the Core TVPhone redefines communication within hotels, making processes smoother and enhancing the overall guest experience while significantly cutting costs.