#J.D. Power #Customer Satisfaction #United Community

United Community Achieves Remarkable 11th J.D. Power Award

In a remarkable demonstration of excellence, United Community Bank has recently secured its 11th J.D. Power Award in the last 16 years, further solidifying its reputation within the financial sector. This year, the bank was recognized as the number one institution for Retail Banking Customer Satisfaction in the Southeast, and also topped the rankings in Trust and People. This acknowledgment comes from the esteemed J.D. Power 2025 U.S. Retail Banking Satisfaction Study, which serves as a decisive gauge of consumer satisfaction across major banks in the region.

Lynn Harton, the bank’s Chairman and CEO, expressed immense pride in the recognition and emphasized the importance of the feedback from their customer base. He remarked, “Seeing our customers rate us again as #1 in Customer Satisfaction in the Southeast region is a tremendous honor. This recognition comes directly from the people we serve every day, making it especially valuable.”

The J.D. Power U.S. Retail Banking Satisfaction Study stands as the longest-running and most comprehensive assessment of retail banking performance. It analyzes various aspects of consumer satisfaction with their primary financial institutions. United Community was distinguished for its exceptional service in critical areas such as Trust and People, which form the foundation of the bank’s mission to provide a banking experience that genuinely resonates with customers.

According to Harton, the focus on building sincere relationships and understanding customer needs is what sets United Community apart. “We take great pride in offering an award-winning banking experience that combines the latest technology with the personal service customers expect and deserve,” he noted. As customer needs evolve, United Community remains committed to providing a first-class banking experience that adds real value to the lives of those it serves.

The 2025 J.D. Power study surveyed over 109,724 retail banking customers from more than 150 major banks across the U.S. The feedback collected provides invaluable insights into customer perceptions and experiences with their banks, shedding light on areas for improvement and excellence alike.

United Community Banks, Inc. operates with a clear vision of enhancing the financial health and well-being of its customers and the communities it serves. With $27.7 billion in assets as of December 31, 2024, and 199 locations spanning several southeastern states, the bank stands as one of the top 100 financial entities in the United States. Beyond its recent accolades, United Community has also been recognized as one of the