#Japan #AI Technology #Tokyo #Kaitak #Super Denwa

Kaitak Unveils Updated AI Phone Agent 'Super Denwa'

Kaitak Corporation, headquartered in Shinjuku, Tokyo, has recently unveiled an enhanced version of its autonomous phone AI agent, 'Super Denwa.' This new version, known as Super Denwa 2.0, integrates an advanced dialogue model aimed at improving both listening accuracy and natural response generation. The initial release is being offered to a limited number of customers for testing purposes.

Background of the Release

Super Denwa has played a significant role in automating the phone operations of numerous businesses. As its application has expanded, the demand for capabilities in more complex operational areas has continued to grow.

The new features address the following needs:

• - Handling more intricate inquiries and multi-step workflows.
• - Enhancing recognition accuracy for diverse customer speech patterns and contexts.
• - Adapting to detailed settings and scenarios as business requirements become more specific.

To meet these expectations, the latest dialogue model showcases improvements in both voice recognition and response generation, bolstering the agent's capability to manage complex business processes efficiently. This upgrade reaches a new standard in the essential quality benchmarks of phone operations, promoting the principle of 'listening accurately and responding accurately.'

Three Key Features of the New Dialogue Model

1. Enhanced Voice Recognition Accuracy: Known for its superior recognition capabilities (over 98.7% in Japan), Super Denwa has elevated its listening accuracy further. The AI can now handle fast speech, jargon, and complex inquiries effectively, reducing interruptions in conversations that might arise from repeated clarifications.

2. Stable Handling of Complex Workflows: The new version maintains high response accuracy even when faced with multi-step inquiries and conditional branches, ensuring stable interactions across diverse customer speech patterns.

3. Support for Advanced Business Scenarios: The enhanced model can now facilitate intricate workflows and specific response rules that previously hindered automation. The more complex the business requirements, the greater the perceived benefits.

Primary Use Cases

Utilization in Incoming Calls

In the realm of incoming calls, Super Denwa can confidently handle customer inquiries and appointment bookings, delivering accurate listening and first responses seamlessly. It is equipped to deal with intricate inquiries and multi-tier verifications, effectively minimizing dependence on individual expertise while automating a wider range of phone responses.

Utilization in Outgoing Calls

For re-engaging dormant customers and confirming information, Super Denwa can accurately capture the responses of recipients, concluding conversations that hold business value. The automated processes allow for easy tracking and integration into CRM systems, enhancing the cycle of improvement in call activities.

Commentary from Leadership

Masanori Matsuki, CEO of Kaitak Corporation, expressed:
“The strength of Super Denwa lies not just in answering calls but in completing various tasks. With this new dialogue model, we have significantly improved both listening precision and response accuracy. As the automation of phone operations expands, Super Denwa is poised to broaden its capabilities into even more advanced operational areas. We are currently conducting a limited release for select clients to affirm the quality in real-world usage before a full rollout to all users.”

About Super Denwa

Super Denwa is an AI phone agent designed to manage both incoming and outgoing calls autonomously. It processes calls seamlessly, summarizing, analyzing, and recording interactions. It addresses all challenges related to phone operations, from call center automation to streamlining sales calls.

Key Features of Super Denwa:

• - Complete Automation of Incoming and Outgoing Calls: Provides end-to-end automated calls based on predetermined scenarios, along with automated branching responses for incoming calls.
• - Real-Time Data Logging: It records, transcribes, and displays call data on dashboards instantaneously, with options for CSV/API output.
• - Integration with CRM and Core Systems: Automatic logging of call outcomes into CRM systems and updating database information through APIs are streamlined.
• - Flexible Customization: Dedicated consultants assist clients from requirement definition to full deployment, ensuring system integration and scenario adjustments are managed.
• - Enterprise-Level Security Standards: Compliant with the Ministry of Internal Affairs and Communications guidelines, ensuring full encryption of communications and non-learning of voice data.

Common Use Cases Include:

• - Municipal Services: Automating 24/7 responses for queries related to tax and parenting support.
• - Property Management: Automating initial responses for repair requests and property viewings.
• - E-Commerce: Managing order confirmations and delivery status inquiries during busy sales periods.

For more information, you can visit the service site at Super Denwa.

Recruitment Opportunities

Kaitak Corporation is actively hiring for various positions, including engineering, customer support, and field development roles. For further insights into our vision and the recent funding behind our initiatives, explore our wantedly stories at Wantedly.

Company Overview

Kaitak Corporation focuses on leveraging AI agents to tackle communication challenges amid Japan’s declining population.

• - CEO: Masanori Matsuki
• - Established: July 2015
• - Location: 19-6 Nakacho, Shinjuku, Tokyo, 162-0835, Japan
• - Business Operations: AI agent development, sales support, web system development, and more.
• - For details, visit Kaitak Company.
• - Contact for inquiries:

- Email: [email protected]
- Phone: 050-3187-6440