#Japan #Fukuoka #Onboarding #Ureru Group #D2C Tsukuru

Revolutionizing the Onboarding Experience

Ureru Net Advertising Group, a pioneering entity in the realm of digital advertising, has made significant strides by enhancing its onboarding process for their SaaS product 'Ureru D2C Tsukuru'. Located in Fukuoka, Japan, this integrated corporation successfully met a remarkable milestone in the latter half of the 16th fiscal period by achieving a 100% onboarding completion rate within two months for all new installations.

Challenges with Long Onboarding Timelines

In the D2C and e-commerce sector, the onboarding process typically involves numerous complexities. Tasks such as landing page creation, payment examinations, and testing system integrations often stretch the onboarding period to around three to four months. This prolonged timeline can inadvertently escalate initial costs and delay decision-making for clients, creating hurdles in their business journey.

Proactive Measures: An Efficient Onboarding Team

Recognizing these challenges, Ureru has mobilized a dedicated onboarding team alongside its production and consulting departments to streamline the setup process. They have strategically divided roles to facilitate efficient onboarding, ensuring that tasks such as:

• - Receiving and creating landing page materials,
• - Testing integrations with payment systems and core operational tools

are executed concurrently.
This results in a significantly more efficient onboarding experience.

Additionally, the team has established a response system designed to address client inquiries within three hours, providing reassurance and timely support throughout the onboarding period. This commitment helps alleviate client anxieties and fosters a more seamless transition to using their services.

Achievements: Balancing Onboarding Speed and Customer Value

Thanks to these initiatives, Ureru has standardized a process that allows new clients to complete onboarding and prepare for ad distribution within two months. They reported a perfect 100% completion rate for all onboarding projects in the latter half of the 16th fiscal period, with exceptions noted only for companies choosing to alter their onboarding durations based on their preferences.

The advantages for clients are manifold:

• - Reduced onboarding burden and lowered initial costs,
• - Shortened lead time to utilizing the service,
• - Early initiation of ad distribution, improving Return on Investment (ROI).

These developments have likely contributed to higher customer satisfaction rates and improved client retention.

Future Prospects

Looking ahead, Ureru aims to further strengthen and optimize its onboarding processes to maintain and enhance the two-month completion rate. By systematically collecting and publicly sharing client feedback and challenges faced during the initial onboarding phase, Ureru aims to visualize the ‘onboarding success rate’ to cultivate a more reliable environment for prospective clients.

Long-term goals include incorporating AI-assisted process support and addressing cross-border e-commerce needs, which will lead to an even more advanced onboarding experience. Ureru envisions evolving into a platform that embodies security and speed for both domestic and international clients.

Investors and shareholders are encouraged to look forward to the evolution of Ureru's onboarding support as it promises to elevate customer value and bolster a sustainable growth foundation for the future.