Zenoti's Groundbreaking AI Workforce Revolutionizes Beauty and Wellness Industries

In a pioneering move, Zenoti has unveiled the first AI Workforce tailored specifically for the beauty, wellness, and fitness industries. As an AI-Powered Growth Platform, Zenoti aims to streamline operations in barbershops, salons, spas, medspas, and gyms. This ambitious launch promises to leverage technology more effectively, allowing businesses to operate smarter and more profitably.

The Zenoti AI Workforce is composed of specialized AI Agents that work tirelessly around the clock. This innovative technology has learned from the collective intelligence derived from over 30,000 businesses operating across 50 countries, processing more than $10 billion in transactions each year. These AI Agents are designed to take over essential workflows, enabling service providers and their staff to redirect their focus onto enhancing guest experience and exploring creative opportunities.

Sudheer Koneru, CEO and Founder of Zenoti, expressed enthusiasm about the company’s new direction, stating, "Our AI Workforce represents a fundamental shift in how technology serves our industry. Until now, technology has largely assisted people in their work – helping them book appointments, run campaigns, or manage operations. With AI Agents, the software actually does the work. These agents act as true members of the team, freeing our people to concentrate on creativity and care."

This launches a new era of intelligent agents, transitioning beyond traditional software functionalities. Zenoti’s platform simultaneously delivers specialized capabilities tailored for various sectors within the beauty and wellness industry, making it the first cohesive solution that encompasses every vertical – from salons and spas to fitness centers.

Among the innovative AI Agents introduced are:
  • - AI Receptionist: A virtual assistant that operates continuously to manage calls, book appointments, handle frequently asked questions, reschedule visits, and follow up to convert missed calls into confirmed bookings.
  • - AI Concierge: An engagement hub that analyzes customer interactions across channels such as phone, SMS, and web. This agent identifies missed revenue opportunities and provides real-time prompts to staff, ensuring lost bookings are recovered through intelligent follow-ups.
  • - AI Lead Manager: This agent captures, scores, qualifies, and follows up on leads across all channels, providing automated alerts, centralized tracking, and personalized engagement campaigns.
  • - AI Marketer: Analyzing guest behavior, availability, and preferences, this agent creates and executes personalized marketing campaigns that are timely and impactful.
  • - AI Scribe: This agent assists during consultations by transcribing discussions in real-time and generating editable SOAP notes along with detailed treatment summaries.
  • - AI Dispute Manager: Focused on payment disputes, this agent compiles transaction data and drafts evidence documents to defend against disputes, streamlining chargeback responses and aiding in the recovery of disputed funds.

The AI Receptionist and AI Concierge are available immediately, with more AI Agents set to debut later this year. Sina Zere, Owner and CEO at Buff Wax Spot, commented, "I am really excited about AI Receptionist. Many of our clients still prefer calling to manage their appointments. This technology takes a substantial amount of grunt work off our plate while allowing us to stay engaged with our clients."

About Zenoti: Zenoti serves as the AI-Powered Growth Platform revolutionizing the operations of beauty and wellness providers around the globe. With over 30,000 customers across 50 countries, Zenoti enhances guest experiences and promotes business growth through advanced technological features. The platform successfully manages $10 billion annually in payments and bookings, contributing to an impressive $1.5 billion in incremental revenue for its users.

Zenoti is truly charting the future of growth in the beauty industry, as it reimagines how these businesses engage with technology to achieve greater efficiency and customer satisfaction.

Topics Consumer Technology)

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