Delight Inc. Strengthens Internal Management System with AI Integration

Delight Inc., based in Shinjuku, Tokyo, has embarked on a significant project starting May 5, 2026, to fortify its internal information management framework with AI capabilities. The initiative focuses on consolidating various internal resources such as schedules, meeting minutes, internal bulletin boards, and HR information onto the kintone platform.

Addressing Challenges with Tool Dispersal

Historically, Delight Inc. has advocated for operational efficiency through the use of products like kintone and generative AI. However, a major challenge faced was the dispersion of necessary information across multiple tools, making it time-consuming for employees to locate relevant data and share meeting outcomes. Furthermore, the existing infrastructure for AI use was insufficient.

This recent initiative aims not only to organize data for AI utilization but also to enhance time efficiency within the organization, ultimately leading to better service delivery.

Details of the Initiative: Unifying Information for AI-enabled Data Management

Consolidation of Internal Information onto kintone

One of the key steps is the organization of internal information in an easily accessible format on kintone. This consolidation reduces the burden of information retrieval, allowing employees to access the data they need quickly. Consequently, it establishes a more conducive environment for AI to effectively utilize essential information.

Development and Implementation of General Affairs AI

To streamline internal queries such as “How do I submit an application?” or “Where can I find the necessary files?”, Delight has implemented a system where AI can provide responses. This innovation is expected to minimize routine verification tasks, enabling the general affairs staff to focus on more critical duties.

AI Summarization Feature for Meeting Minutes

In an effort to enhance internal communication speed, Delight has integrated an AI summarization feature into the meeting minutes for various teams. This facilitates quick comprehension of key points even for those team members who were unable to attend the meeting, thereby improving dissemination of information.

Future Outlook: Enhancing Quality of Customer Support

Looking ahead, Delight plans to harness the accumulated internal data for better customer engagement. By leveraging past response histories and suggestions, the company aims to create an environment where staff can devote more attention to direct conversations with customers.

Given the sensitive nature of the services related to funerals, Delight strives for a balance between AI efficiency and the human touch needed in client interactions.