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Cox Mobile Highlights the Importance of AI Literacy for Seniors During National Safety Month

In a world where digital innovations are rapidly transforming daily life, older adults are increasingly adopting new technologies, including artificial intelligence (AI). However, this tech-savvy shift brings new challenges, particularly regarding online safety. To address these challenges, Cox Mobile has released a report underscoring the pressing need for AI literacy among seniors, especially during National Safety Month.

Understanding the Landscape of AI Adoption

According to the 2025 Cox Mobile Online Safety Survey, a significant 42% of seniors who use generative AI rely on it for gaining knowledge and solving problems. The benefits of these tools are manifold, ranging from managing finances to accessing crucial health information. Nevertheless, the survey also reveals an alarming reality: many seniors have faced misinformation and disinformation online in the past year.

John Hays, Senior Vice President of Residential Marketing at Cox Communications, notes, _"Technology can be incredibly empowering for older adults, but only when it's paired with the knowledge to question and confirm what they're seeing."_ This sentiment emphasizes the critical nature of AI literacy, positioning it as an essential skill for online safety.

Online Safety Risks

The research highlights various online safety concerns prevalent among seniors, particularly in activities like online shopping. A staggering 73% of seniors reported that online shopping is one of their top safety concerns. Issues such as AI-generated reviews, counterfeit websites, and impersonated customer service agents have made it even more vital for older adults to develop verification habits.

One alarming trend is the rise of deep fakes, where scammers utilize AI to imitate loved ones, leading to requests for money or personal information through deceptive videos or calls. These sophisticated scams underscore the notion that while technology can improve daily life, it also poses serious risks if users are not equipped to recognize fraudulent activity.

The Importance of Verification

Cox Mobile's findings clearly convey that verification is a crucial component of digital safety. Older adults benefit greatly from being able to identify red flags, such as:

• - Overly definitive answers to complex questions – a common indicator of unreliable information.
• - References to non-existent sources that claim to support false narratives.
• - Emotionally charged language that aims to elicit rapid responses.

The company encourages seniors and users of all ages to adopt a verification approach to suspicious information online:

• - Stop: Do not click on unverified links or respond to dubious messages.
• - Verify: Confirm the legitimacy of a website or contact before engaging.
• - Ask for Help: Seeking a second opinion can safeguard against misinformation.

Promoting Safer Online Experiences

This June, as part of National Safety Month, Cox Mobile is committed to promoting AI literacy as a vital aspect of online safety. By assisting older adults to cultivate confidence and smart digital habits, the initiative aims to empower them to navigate the complexities of the digital landscape competently.

As a leading provider of reliable connectivity solutions, Cox Mobile continues its investment in research to identify emerging online safety risks. The goal is to create resources that support technology use confidently at all life stages. Interested individuals can learn more about Cox Mobile's online safety initiatives by visiting Cox Mobile Safety.

About Cox Communications

Cox Communications is dedicated to enhancing human connections through technology. As the largest private broadband provider in the United States, the company provides fiber-powered internet and wireless connectivity to over 12 million households. Founded in 1898 by Governor James M. Cox, Cox Enterprises remains committed to empowering communities and fostering a better future for generations to come.