Hyland Welcomes Rob Kaloustian as New Chief Customer Officer to Enhance Customer Experience

Hyland Welcomes Rob Kaloustian as Chief Customer Officer

Hyland, recognized as a leader in unified content, process, and application intelligence solutions, has made a significant leadership change by appointing Rob Kaloustian as Chief Customer Officer (CCO). This pivotal role will have Kaloustian at the forefront of the company's efforts to enhance customer support, ensure satisfaction, and develop innovative services.

Commitment to Customer Success

Kaloustian's extensive experience—over 25 years in the global technology sector—positions him as an ideal candidate to lead the customer success initiatives at Hyland. As businesses evolve, adapting to new challenges, Kaloustian's role will be markedly focused on maximizing the value that customers derive from Hyland's solutions. This move reflects Hyland's commitment to transforming the customer experience and driving business growth.

Hyland's CEO, Jitesh S. Ghai, remarked on Kaloustian’s remarkable track record of fostering customer relations and scaling enterprise solutions, stating, "Rob is a seasoned technology executive and brings strong leadership, and deep understanding of enterprise customer needs to Hyland as we scale our global business to reach our next billion dollars in revenue." The vision is to enhance customer engagement and satisfaction while ensuring that clients receive the utmost benefit from Hyland's platforms.

Proven Leadership Experience

Before joining Hyland, Kaloustian held several influential positions in major tech companies. He previously served as the Senior Vice President of Solution Engineering at Cloudera and as Chief Customer Officer at BigCommerce. His experience at Commvault, where he spent two decades in sales, services, and customer success roles, equipped him with a comprehensive understanding of both SaaS and customer-centric business models.

Kaloustian is particularly noted for his involvement in the launch and leadership of Commvault’s first software-as-a-service (SaaS) solutions, demonstrating his capability to adapt to the fast-paced demands of modern technology and customer needs. His knowledge of cloud-based solutions, artificial intelligence, and digital transformation aligns perfectly with Hyland's mission to empower organizations through intelligent content services.

Looking Ahead

In his new role, Kaloustian is expected to enhance Hyland's service capabilities while ensuring high customer satisfaction levels. His strategic vision will focus on expanding the company's partnerships and reinforcing its commitment to providing top-notch support and AI-driven solutions tailored for international enterprises.

Kaloustian expressed his enthusiasm about this new chapter, stating, "I'm proud to be joining Hyland at this critical point in the company's evolution. I look forward to working with our customers to harness the full power of our Hyland intelligent content solutions and drive meaningful business outcomes." His dedication to developing a customer-centric approach will be essential as Hyland navigates its next phase of innovation and growth.

As Hyland pushes forward to redefine how teams operate globally, Kaloustian's leadership will play a crucial role in ensuring that customers not only achieve but exceed their business objectives. For more information about Hyland and their offerings, customers can visit Hyland.com.

Conclusion

Hyland's strategic appointment of Rob Kaloustian marks a new era for the company, emphasizing its dedication to leveraging technology in enhancing customer relationships and driving sustainable growth. As businesses continue to adapt to the digital landscape, having a leader with Kaloustian’s extensive experience is poised to further strengthen Hyland’s position as a trusted partner in the content intelligence space.