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AI Analytics Reshaping MasOrange's Network Operations

In an era where efficient network management is paramount, MasOrange has taken a significant step forward by selecting Polystar, a subsidiary of Elisa Industriq, to implement a comprehensive analytics and network probe solution. This initiative comes after the merger of two mobile networks, which necessitated a harmonized system to streamline operations, ensure consistent key performance indicators (KPIs), and replace outdated technology.

Need for a Unified Approach

The integration of MasOrange's separate networks highlighted the urgent need for a cohesive platform that could provide an all-encompassing view of both network performance and service delivery. Traditional systems often fall short when it comes to real-time monitoring and actionable insights. To address this, Polystar's solutions, specifically the Osix Monitoring and Kalix Analytics, are introduced as a hybrid deployment model that leverages both on-premises infrastructure and Google Cloud capabilities. This enables MasOrange to maintain high performance with an agile response to market demands.

Rigorous Evaluation and Proven Solutions

The decision to partner with Polystar was not made lightly. It followed an extensive evaluation phase that included live demonstrations, reference checks, and testing against real network data. This thorough process showcased how Polystar’s analytics solutions can effectively deliver actionable insights in complex environments, particularly within the telecommunications sector.

During the evaluation, a standout feature was the innovative AI Anomaly Detection module found within the Kalix analytics platform. This module differentiates itself by providing immediate identification of service disruptions, quickly pinpointing affected users, thereby enabling MasOrange to respond swiftly and accurately. Compared to manual processes, this AI-centric approach demonstrates a clear advantage in enhancing customer experience by preemptively addressing potential issues.

Comprehensive Visibility Across the Network

In addition to strengthened analytics capabilities, Polystar offers MasOrange the option to expand visibility into radio networks through RAN monitoring. This ensures that MasOrange has a full end-to-end perspective across all platforms, which is crucial for maintaining optimal service levels.

The deployment strategy employs a centralized on-premises installation complemented by scalable cloud-based processing using Kubernetes and Google Cloud. This hybrid architecture allows MasOrange the flexibility to scale resources according to operational needs, significantly enhancing their operational efficacy.

Looking Ahead

Polystar's collaboration with MasOrange is just the beginning. According to Georgios Baltoglou, CEO of Polystar, the partnership is set to explore additional use cases that can further augment operational performance and customer satisfaction. The emphasis on deriving actionable insights and automating processes is expected to reshape how telecommunications services are delivered in the long run.

In conclusion, the union between Polystar and MasOrange marks a pivotal moment in telecommunications analytics. By harnessing the power of AI, Polystar is enabling MasOrange not only to improve network management but also to redefine the customer experience in an increasingly competitive market. This partnership stands as a testament to the ongoing evolution of telecommunications, driven by data and innovation.

For further information, please contact the Elisa Industriq media desk at [email protected] or call +358 50 305 1605.