Gupshup Unveils Next-Gen AI Solutions at LEAP 2025 in Saudi Arabia

Gupshup Unveils Cutting-Edge AI Agent Library at LEAP 2025

At the prestigious LEAP 2025 technology event in Riyadh, Saudi Arabia, Gupshup showcased its advanced Conversational AI capabilities, presenting a transformative AI Agent Library. This library features 15 pre-built, industry-trained AI agents that are set to redefine how businesses engage with their customers across multiple sectors.

Gupshup is renowned for being a leader in the Conversational AI space, and its latest offerings aim to enhance business-customer interactions fundamentally. The AI Agent Library is tailored to assist companies in deploying AI-powered solutions that lead to rapid revenue growth while simultaneously improving customer experience and operational efficiency.

The newly launched AI agents are specifically crafted for B2C marketing, sales, and support functions, employing large language models (LLMs) for rich, personalized interactions. These agents integrate seamlessly with existing backend systems and are deployable across a variety of messaging channels, including WhatsApp, SMS, voice, the web, and mobile platforms. The flexibility offered by this library allows businesses to initiate customized interactions, using historical conversation data retrieved from various data platforms to enhance user engagement.

During his keynote, Beerud Sheth, Founder and CEO of Gupshup, emphasized the profound impact that conversational agents have on customer relationships. He highlighted the company’s commitment to retaining a tech-first approach, fueling innovation within the conversational messaging sector with these next-gen AI agents, which can deliver substantial ROI.

Moreover, this launch coincides with Saudi Arabia's Vision 2030 digital transformation initiative, which aims to bolster the nation's AI capabilities. Since its establishment in Saudi Arabia in late 2024, Gupshup has garnered significant interest from local enterprises eager to leverage Conversational AI technologies to enhance their operations.

Notably, Gupshup played a pivotal role in creating Saudi Arabia's first automotive AI agent for Petromin. This agent utilizes advanced LLMs to deliver an experience comparable to conversing with a human support specialist in the automotive sector. Furthermore, Gupshup has formed strategic partnerships across various industries in the region, encompassing retail, real estate, financial services, and healthcare.

For instance, 6thStreet, a prominent fashion retailer, reported an impressive 8X return on investment in their marketing efforts by utilizing Gupshup's conversational solutions. Similarly, Sharaf DG, a leading electronics retailer, harnessed Gupshup's Click to WhatsApp campaigns to achieve extraordinary results, including a 400% return on advertising spends and a 34% reduction in customer acquisition costs.

At LEAP 2025, Gupshup also entered into a Memorandum of Understanding with Ego Group, a local ride-hailing service. This collaboration aims to enhance the customer experience for Ego's users through tailored conversational solutions.

In summary, Gupshup's launch of its AI Agent Library represents a significant leap forward in the realm of Conversational AI, enabling businesses to deepen customer engagement and drive efficiency. With its robust features and adaptability, these AI agents are positioned to deliver customized solutions that resonate with businesses and consumers alike, all aimed at unlocking new avenues of growth in an increasingly digital world.

As Gupshup continues to lead the Conversational AI industry, it’s clear that these innovative tools will play a transformational role in how businesses operate, enhancing interactions and fundamentally altering customer experiences for the better.