BayCare Triumphs with 17 Press Ganey Human Experience Awards in 2025

BayCare Health System has achieved a remarkable feat by securing 17 Press Ganey Human Experience Awards® for 2025, which positions it in the elite group of top 5% healthcare providers within the United States. This recognition underscores BayCare's unwavering commitment to delivering high-quality, compassionate care to its patients.

Recognized as a leader in patient care, BayCare's accomplishments reflect significant progress across its various divisions. The Ambulatory sector has notably received several accolades for its dedication to enhancing the patient experience. Additionally, esteemed facilities such as St. Anthony's Hospital and St. Joseph's Hospital-North have been honored for their exemplary physician experience, while St. Joseph's Women's Hospital earned the prestigious Guardian of Excellence award for its performance in the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, a key metric evaluating patient care quality.

The annual Press Ganey awards are a hallmark of excellence in the health care sector, encompassing feedback from more than 41,000 healthcare facilities nationwide. This extensive survey process evaluates critical factors including patient safety, quality of care, and overall patient experience, establishing a comprehensive picture of healthcare performance.

Stephanie Conners, the President and CEO of BayCare, emphasized the significance of these awards, stating, "BayCare continues to set the standard for clinical excellence and compassionate care. These awards reflect the dedication of our incredible team who ensure every patient feels welcome, safe, and supported when they walk through our doors." Their commitment not only reflects in awards but also in the meaningful experiences shared by their patients.

The Pinnacle of Excellence award, a distinguished honor acknowledging sustained excellence over three consecutive years, was given to select BayCare Laboratories, and the Guardian of Excellence award recognizes organizations that have maintained a position in the top 5% for a year. Here’s a breakdown of the accolades where BayCare has made significant strides:

Awards Breakdown:

- Pinnacle of Excellence – Patient Experience Award Winners:

- BayCare Laboratories (Palm Harbor)
- BayCare Laboratories (St. Anthony's Hospital Medical Arts Building)

- Pinnacle of Excellence – Physician Experience Award Winners:

- Physicians at St. Anthony's Hospital
- Physicians at St. Joseph's Hospital-North

- Guardian of Excellence – Patient Experience Award Winners:

- St. Joseph's Women's Hospital
- BayCare Outpatient Imaging (Bloomingdale)
- BayCare Outpatient Imaging (Land O' Lakes)
- BayCare Outpatient Imaging (Wesley Chapel)
- BayCare Laboratories (Bloomingdale)
- BayCare Laboratories (Cheek-Powell)
- BayCare Laboratories (Mease Dunedin Hospital Physician Office Building)
- BayCare Laboratories (New Port Richey)
- BayCare Laboratories (Palm Harbor)
- BayCare Laboratories (South Tampa)
- BayCare Laboratories (St. Anthony's Hospital Medical Arts Building)
- BayCare Laboratories (Sunset Point)
- BayCare Laboratories (Trinity)

Patrick T. Ryan, chairman and CEO of Press Ganey, remarked on BayCare's dedication, stating, "This recognition reflects BayCare's relentless pursuit of excellence. Their forward-thinking approach and focus on continuous improvement inspire us all. We’re proud to partner with them as we work toward a more connected, equitable, and human health care experience."

About BayCare

BayCare is a prominent non-profit academic health care system providing a wide spectrum of services across 16 hospitals, which includes a children's hospital, and numerous other facilities throughout the vibrant regions of Tampa Bay and central Florida. As the largest provider of behavioral health and pediatric services in West Central Florida, BayCare is dedicated to improving community health through excellent, compassionate healthcare services. For more details on their offerings, visit BayCare.org.