#Japan #Tokyo #AI Agent #contact center

Transforming the Contact Center Industry

In a rapidly evolving business landscape, the contact center industry is preparing for one of its largest events of the year, the "Call Center / CRM Demo and Conference 2025 in Tokyo." Scheduled for November 13 and 14, 2025, this significant gathering will be hosted at the Sunshine City Cultural Center, showcasing the latest innovations that promise to revolutionize the way contact centers operate.

What to Expect

With more than 150 exhibitors, the conference aims to tackle numerous operational challenges faced by contact centers today. Highlighting the latest IT solutions, attendees can look forward to demonstrations showcasing how technology, particularly AI, can address pressing issues such as labor shortages and productivity challenges.

Spotlight on AI Agents

One of the focal points of this year's conference is the role of AI in transforming customer service. The keynote will delve into how AI agents, capable of autonomous operations, will redefine management practices and enhance customer experiences. Over the two days, attendees can participate in 110 seminars focused on the transformative power of AI within the industry.

• - November 13, 2025: "Managing and Nurturing the Next Generation of AI Agents" from 9:20 AM - 10:10 AM.
• - November 14, 2025: "Leveraging AI Agents to Evolve Customer Experience" from 9:20 AM - 10:10 AM.

New Initiatives for Professionals

For the first time, a roundtable discussion specifically for supervisors and operators will take place. This event will create a space for professionals to exchange insights and improve their skills in a closed environment, enabling them to reevaluate their approaches to work by discussing differences and shared experiences with peers from other centers.

Engaging Activities and Promotions

The conference promises not only to be an educational experience but also an entertaining one, with several exciting campaigns. Attendees can engage in a stamp rally within the exhibition area, where collecting stamps could win them luxurious prizes, including travel vouchers and cutting-edge gadgets. Additionally, the first 100 participants in a social media campaign will receive a 500 yen QUO card for encouraging interaction online.

Registration Details

To participate in this transformative event, pre-registration is required and is available for free. Ensure to save your spot by visiting the registration page.

Event Details

• - Name: Call Center / CRM Demo and Conference 2025 in Tokyo (26th Edition)
• - Date: November 13-14, 2025, from 10:00 AM to 5:30 PM
• - Venue: Sunshine City Cultural Center
• - Organizers: Ric Telecom Co., Ltd. and Informa Markets Japan Co., Ltd.

For further details, please visit the official event website.

Organizer Information

• - Ric Telecom Co., Ltd.

- Address: 3-7-7 Yushima, Bunkyo-ku, Tokyo
- Services: Publishing magazines, organizing events, planning seminars, and creating promotional materials. Visit Website

• - Informa Markets Japan Co., Ltd.

- Address: 2F Kanda 91 Building, 1-8-3 Kaji-cho, Chiyoda-ku, Tokyo
- Services: Organizing international exhibitions and conferences, and publishing industry reports. Visit Website