#Paris #France #Volkswagen #Roadside Assistance #HLPY

hlpy Partners with Volkswagen Group France

In a significant development for the automotive industry, hlpy, an Italian startup, has been selected by Volkswagen Group France to manage the digitization and delivery of its roadside assistance services. This collaboration signifies a robust shift towards digital transformation in automotive service delivery, aiming to enhance customer experience and modernize service operations.

The announcement was made on October 22, 2025, with hlpy already in operational testing since early October and aiming for a full launch by November. The new service package, characterized by a fully digital framework, includes the innovative "B-call" emergency calling feature, ensuring continuous connectivity between drivers and hlpy's advanced platform.

Volkswagen Group France, which oversees multiple well-known automotive brands including Volkswagen, Audi, ŠKODA, and SEAT, serves approximately four million users in France. With around 270,000 new registrations annually, this partnership aims to expand hlpy’s influence and operational capacity within a strong market, which stands as the largest in Europe after Germany.

Aiming for High Standards

This strategic alliance positions hlpy to provide more than 500,000 services across Europe by 2026, marking a significant milestone within the company’s growth trajectory. Since its inception in May 2020, hlpy has been redefining vehicle assistance, shifting towards a seamless digital user experience. Their approach not only reflects an innovative service model but also aligns with Volkswagen’s goals to elevate customer service in a competitive automotive market.

Stefano Sarti, hlpy's managing director, emphasized the importance of implementing technological solutions that enhance the overall service network for automotive partners. The digitized processes offered by hlpy aim to optimize efficiency and speed in customer service, which is crucial for retaining customer loyalty and satisfaction.

"With hlpy, our clients gain access to a complete digital ecosystem that simplifies everything from roadside assistance to vehicle repairs and logistics. The timely and high-quality service we are able to provide through this collaboration marks a transformative leap in the post-sales service experience, thus enhancing consumer trust in our brands," said Sarti.

Anticipated Market Growth

As hlpy expands its services in France, it expects to manage a fleet that will generate over 30 million euros in sales locally by 2026, solidifying its role as a key player in the evolving mobility landscape. Their proprietary platform integrates real-time data analysis powered by artificial intelligence and machine learning, enabling them to deliver rapid assistance across various scenarios, including vehicle repair and maintenance.

Thierry Suquet, Director of Customer Experience at Volkswagen Group France, commented on the growing need for efficiency in service provision. With changing consumer expectations and a growing reliance on digital tools, hlpy’s capabilities offer a promising solution to enhance road users’ experiences significantly. He remarked, "Our first tests have shown great potential; hlpy's fast service and attention to user needs is a breakthrough we eagerly anticipate."

A Future-Focused Partnership

Operating in France since 2022, hlpy's growing presence is bolstered by this partnership, leading them toward a path of rapid international expansion. Volkswagen’s trust in hlpy to handle digitalization underlines a broader trend within the automotive industry, where digitalized post-sales processes are becoming essential not only for customer engagement but also for operational efficiency.

Founded in Milan by seasoned professionals in assistance and innovation, hlpy continues to expand its footprint across Europe, offering services in Italy, France, Spain, Germany, and Austria. Supported by institutional investors, the startup is poised for continued growth and innovation in the automotive service sector, working to redefine the future of roadside assistance.