Nationwide Retirement Solutions Recognized for Outstanding Participant Service with DALBAR Award

Nationwide Retirement Solutions Honored for Excellence in Participant Services

On February 19, 2025, Nationwide Retirement Solutions celebrated a significant achievement as it was announced as the recipient of the prestigious 2024 DALBAR Plan Participant Service Award. This accomplishment was unveiled by DALBAR, a leading independent auditor in the financial services sector, renowned for its rigorous assessments of customer service.

For the past eleven years, Nationwide Retirement Solutions has consistently demonstrated excellence in providing telephone support to participants in both public and private sector retirement plans. This accolade underscores the firm’s dedication to delivering top-notch service over a sustained period.

Commitment to Customer Care

Nationwide Retirement Solutions has navigated the complexities of digital transformation adeptly, which has increasingly shaped customer interactions in today’s market. Despite the technological advancements changing how financial services operate, the firm has prioritized personal connections with its retirement plan participants. This balance between innovation and personal touch sets Nationwide Retirement Solutions apart from its peers.

Cheryl Thompson, Vice President of Operations at Nationwide Retirement Solutions, expressed her gratitude upon receiving the award, noting, "Winning this award for the 11th year in a row reflects our team's tireless dedication. We take immense pride in serving our participants to the best of our abilities and appreciate the trust that both plan sponsors and customers place in us."

DALBAR's Reputation

For more than 48 years, DALBAR has been a benchmark in financial services research, gaining recognition from both industry professionals and government entities. The organization specializes in understanding the needs and behaviors of investors and financial professionals, providing actionable insights that help firms enhance their offerings and communication strategies.

DALBAR’s awards are considered a hallmark of excellence. With its comprehensive approach to evaluation, including audits and customer experience ratings, the organization has become synonymous with quality in the financial services community.

The annual assessment that leads to award selection involves a demanding auditing process, utilizing cutting-edge measurement techniques and technology. This impartial evaluation process underscores the integrity and significance of the award that Nationwide Retirement Solutions has received.

Conclusion

As financial technology continues to evolve, Nationwide Retirement Solutions' commitment to maintaining high standards in customer service is exemplary. The continued recognition from DALBAR not only showcases the firm's commitment to excellence but also serves as an encouragement to strive for unparalleled service delivery in an increasingly competitive market.

Nationwide Retirement Solutions remains vigilant in adapting to market demands while ensuring that the personal touch valued by retirement plan participants stays intact. This award cements their position as a leader in the field, as they look towards future challenges and opportunities.

For those interested in following the journey of Nationwide Retirement Solutions and its growing reputation in the industry, updates and insights are frequently shared through their LinkedIn and X accounts.