#Japan #Digital Transformation #Persol Group #Nagasaki

Enhancing Local Governance through Digital Transformation

Recently, Persol Works Switch Consulting, headquartered in Chiyoda, Tokyo, has entered into a contract with Nagasaki Prefecture for their "Digital Talent Joint Utilization Project for Prefectural Municipalities" for the 2023 fiscal year. This initiative aims to tackle the challenges faced by local governments in implementing digital transformation (DX) efforts efficiently. With a vision of "Work and Smile," Persol Group is committed to improving public services through effective collaboration and technological advancements.

Background of the Project

The Japanese government has initiated the "Municipality DX Promotion Plan" and the "Comprehensive Manual for Municipality DX," which outlines a clear path for standardizing and integrating municipal information systems, digitizing administrative procedures, and systematically cultivating human resources according to job positions and affiliations. In response, Nagasaki Prefecture has developed the "Nagasaki Society 5.0 Promotion Plan," accelerating efforts toward achieving smart administration in collaboration with municipalities across the region.

The "Digital Talent Joint Utilization Project" serves as a supportive framework that aids municipal employees in identifying challenges and formulating policies aimed at enhancing municipal services.

Support Contributions

During this project, several key support activities are planned, such as:

1. Identification of Challenges and Development of Support Plans
Through local hearings, the project aims to visualize existing challenges and develop targeted plans. Customized tasks and roadmaps will be created to match the current status of each municipality, providing a practical basis for implementation.

2. Expert Support Teams
By dispatching specialized personnel to the municipalities, the initiative fosters on-site problem-solving and operational improvements. The support also encompasses activities boosting data utilization and revising service desks to enhance the DX environment.

Examples of Support Activities

• - Streamlining service desks through Business Process Re-engineering (BPR) and promoting DX initiatives at these desks.
• - Assessing and enhancing the utilization of existing systems.
• - Conducting workshops to raise awareness about DX.
• - Holding workshops aimed at elevating staff literacy.
• - Supporting the examination of DX promotional strategies.
• - Organizing sharing sessions for exchange of best practices.
• - Developing a knowledge repository for problem-solving.
• - Surveying the current DX promotion status and challenges across the prefecture.

This structured approach integrates essential expertise for supporting DX efforts critically needed by the municipalities.

Future Perspectives

As the project unfolds, there is a strong emphasis on visualizing issues faced by local governments, increasing efficiency, improving service desk operations, and promoting effective data utilization. Additionally, advice and proposals will be made to encourage broader collaborative efforts among municipalities. The overall vision is to achieve high-quality DX across the prefecture while minimizing the human and financial burdens on each municipality.

Persol Works Switch Consulting plans to leverage its extensive know-how in public digital transformation to enhance the quality of public services and contribute to the region’s social sustainability and economic growth through digitalization and job creation.

Official Comments

Ken Naotsuka, Digital Strategy Division, Nagasaki Prefecture
"This year, Nagasaki has successfully collaborated with Persol Works Switch Consulting to establish a framework for securing and sharing digital talent necessary for advancing municipal DX. The support gained through this project, including efficiency improvements and awareness-raising training, is expected to significantly boost DX efforts within the prefecture and municipalities."

Yumiko Mizuno, Head of Public Solutions Division, Persol Works Switch Consulting
"We are honored to take on the 'Digital Talent Joint Utilization Project' in Nagasaki Prefecture. This important initiative accelerates the digitalization of local municipalities and enhances the quality of administrative services across the region. In the initial phase, we aim to build trust while closely collaborating with local authorities to provide effective support. Our commitment to making the shared digital talent model a success will contribute to solving DX-related challenges and ensuring sustainable growth for Nagasaki."

For more information regarding the project and consulting services, visit:

• - Persol Works Consulting

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Persol Works Switch Consulting is committed to resolving HR challenges through various consulting services, including strategic design, system implementation, data utilization, and improvement of operational practices. Our mission is focused on transforming the way people work by addressing current and future challenges in collaboration with our clients.

Company Information:
Persol Works Switch Consulting,
2-1-1 Otemachi, Chiyoda-ku, Tokyo,
100-0004 Japan.
Corporate Website: Persol Works Switch Consulting