#United States #Oakland #Pacific Gas #Utility Scams #Barcode Scam

PG&E Issues Urgent Warning on Barcode Scam

Introduction
In a troubling trend, the Pacific Gas and Electric Company (PG&E) has reported a significant increase in scam-related losses among its customers in 2026. As we approach the mid-year mark, these losses are expected to surpass those of 2025, prompting PG&E to alert the community about a particularly insidious tactic: the 'barcode scam.'

The Surge in Scams
Thus far in 2026, PG&E customers have lost more than $211,000 to various scams, with the average loss per victim reaching around $969. This spike has raised concerns as past data indicated that customers experienced losses exceeding $301,000 in 2025, with many cases unreported.

The most recent scam involves a combination of threats and technological trickery. Scammers typically call customers claiming they owe money, threatening immediate disconnection of service unless payment is made. The most alarming twist in 2026 is the introduction of barcodes or QR codes sent via text or email. Victims are instructed to use these codes at retail locations to make what they believe are legitimate payments.

Understanding the Barcode Scam
In essence, the barcode scam operates by extending the classic utility scam narrative—pressuring victims into making quick payments to avoid service interruption. Scammers have evolved their strategies, and now, along with verbal threats over the phone, they are employing technology to lend legitimacy to their schemes.

PG&E's lead scam investigator, Matt Foley, emphasizes the necessity for vigilance: “Scammers are constantly evolving their tactics, but our message remains the same: if you receive a threatening call, hang up.” Foley also warns that legitimate PG&E representatives will never demand payment through a barcode, QR code, or pre-paid debit cards.

Statistics Highlighting the Problem
The frequency of reported scams has also increased dramatically. In less than half a year of 2026, PG&E has already recorded nearly 656 reports targeting small- and medium-sized businesses. This marks a significant rise compared to 2025, which saw only 846 reports for the entire year.

Here are some key statistics:

• - In 2025, PG&E received approximately 24,000 scam reports from customers.
• - The average reported loss in 2025 was $590.
• - As of 2026, the number of phone calls and reports of scams are on track to exceed last year's totals by a substantial margin.

Signs of a Potential Scam
PG&E warns customers to remain alert to several common warning signs of scams:

• - Calls demanding immediate payment for a supposed overdue bill.
• - Requests to show your utility bill when someone arrives at your home.
• - Instructions to purchase pre-paid debit cards under the guise of making a bill payment.
• - Claims of billing errors or overcharges that necessitate your banking information.

Protecting Yourself Against Scammers
To safeguard themselves from fraud, PG&E offers several recommendations:

• - Customers should never feel compelled to purchase a pre-paid card as a means to prevent service disconnects.
• - Proper payment methods include options like online payments, phone payments, bank drafts, and mail.
• - If receiving suspicious calls or visits, customers should take immediate protective actions: hang up, delete emails, or close doors.
• - Verify the identification of any utility personnel who may appear at your residence. Official PG&E employees carry identification and are willing to show it. Customers can call PG&E's official 800 number to confirm whether a request is legitimate.

What to Do if You Are Targeted
Those who suspect they may have been victims of fraud should not hesitate to contact local authorities. PG&E advises patrons to report scams to law enforcement and consult the Federal Trade Commission's website for additional safety tips on protecting personal information.

Conclusion
The ongoing evolution of fraud tactics underscores the importance of public awareness and vigilance. PG&E is committed to keeping its customers informed and protected against rising scam threats. For more resources on avoiding scams, customers are encouraged to visit PG&E’s official website and review available information on possible fraudulent activities.

For those in need of support, remember—always verify any unexpected requests for financial information or payments, and rely on official PG&E channels for confirmation. Stay alert and informed to keep your finances safe.