Output Services Group Welcomes New Leaders to Enhance Technology and Revenue Strategies

On January 22, 2026, Output Services Group (OSG), a prominent player in Customer Communications Management (CCM) and Customer Experience Management (CXM), made headlines with the announcement of two significant executive appointments. Doug O'Reilly has stepped into the role of Chief Information Officer, while Mark Marin will serve as Chief Revenue Officer. Both leaders are based at the company’s headquarters in Carol Stream, Illinois.

Doug O'Reilly: A Tech Visionary

Doug O'Reilly joined OSG on January 14, 2026, bringing a wealth of experience in leading enterprise technology initiatives. His track record includes modernizing complex platforms within large, regulated environments. Throughout his career, Doug has spearheaded large-scale application development and cloud transformation projects, emphasizing reliability, security, and scalability—all key factors in enhancing customer experiences and operational efficiency.

As the new CIO, Doug will direct OSG's technology strategy and oversee the evolution of its platforms. He will focus on strengthening the company's security and operational capacity, which is crucial for supporting innovative solutions that meet clients' needs. His goal is to leverage technology to drive decision-making improvements, automation processes, and elevate the overall customer experience. Doug's extensive background in enterprise AI adoption will play a pivotal role in this transformation.

Mark Marin: Revenue Growth Expert

Mark Marin's appointment as CRO on January 19, 2026, marks another strategic move for OSG. With over 30 years of experience in enterprise sales and revenue strategies, Mark has a solid background in leading revenue growth and executing go-to-market strategies. Before joining OSG, he held senior positions at Quad (NYSE: QUAD), where he directed enterprise and strategic client solutions that accounted for nearly $1 billion in annual revenue.

At OSG, Mark will be at the helm of revenue strategy, guiding sales execution and client growth initiatives. His expertise spans revenue operations, complex client engagement, and integrating acquisitions across various services, including marketing, print, and digital. Mark's addition is expected to enhance OSG’s capabilities in driving future sales and fostering deeper relationships with its clients.

Commitment to Innovation and Growth

Dean Cherry, OSG’s President and CEO, expressed his enthusiasm regarding the appointments, emphasizing that they represent a significant advancement for the company. “Doug and Mark bring the leadership, experience, and execution focus that we need to scale our platform, accelerate growth, and continue providing exceptional value to our clients,” Cherry stated. He remains optimistic about the contributions this dynamic team will make well into 2026 and beyond.

These appointments are part of OSG’s ongoing commitment to strengthen its leadership and technology foundations. By investing in key personnel and focusing on innovation, OSG aims to maintain its leadership position in the CCM and CXM markets. The company’s mission to foster engaging relationships through one communication at a time continues to drive its strategic focus.

About OSG

For over 50 years, Output Services Group has been delivering industry-leading print and digital Customer Communications Management solutions. With a customer base of more than 4,400 clients, OSG is dedicated to helping organizations build deeper connections with their customers. To learn more, visit OSG's website or connect with them on LinkedIn, Twitter, and Instagram.

As OSG welcomes Doug and Mark, the future looks promising for the company, positioning itself to meet the evolving needs of its clientele and further enhance customer satisfaction.