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Yardi Virtuoso: Revolutionizing In-App Support with AI

Last week at the Yardi® Advanced Solutions Conference, the company unveiled its cutting-edge Virtuoso conversational AI support agent, seamlessly integrated within the Yardi software suite. This innovative tool aims to provide contextual help directly within the applications, allowing users to quickly resolve routine inquiries, navigate processes, and access essential documentation all in one place.

Enhancing User Experience

The introduction of the Virtuoso AI assistant comes as a response to the evolving needs of users, particularly amid the growing demand for immediate and efficient customer support. Attendees were amazed at the 78% resolution rate the AI achieves without requiring any live escalation, significantly reducing the time users might otherwise spend looking for answers. Early data shows that Virtuoso has been engaging hundreds of clients and tens of thousands of users, leading to a remarkable 92% user satisfaction rate.

Shawaun Alexander, senior vice president at Bozzuto, praised the impact of Virtuoso, stating that it effectively assists site teams in addressing knowledge-based queries, especially those related to CRM navigation, support documentation, and simplifying workflows. He noted, "Its integration directly into core applications like RentCafe® CRM IQ encourages adoption, drives consistency, and eases the burden on internal support."

Supporting Teams and Streamlining Processes

Beyond just assisting users, Virtuoso brings significant benefits to internal support teams too. By minimizing repetitive questions, the AI allows teams to prioritize higher-value tasks, ultimately improving overall productivity. The support delivered by Virtuoso is available 24/7, providing instant assistance without the usual wait times associated with traditional support channels. Furthermore, the tool easily scales alongside expanding portfolios and on-site teams, making it an invaluable addition to the operational framework.

Yardi has implemented a monthly reporting system that summarizes interactions and user questions facilitated by Virtuoso. These insights are crucial for organizations to identify training needs, address any recurring problems, and monitor the overall adoption of the AI tool. This feature underscores Yardi's commitment to not just enhancing user experience but also empowering organizations to leverage data for continuous improvement.

A Complementary Tool, Not a Replacement

As Akshai Rao, president at Yardi, highlighted, Virtuoso is designed to complement human support rather than replace it. The AI combines the speed and efficiency of technology with the reliability and insight that human experts provide. For instances where the AI cannot assist adequately, it facilitates a smooth transition to Yardi's human support team, ensuring a seamless user experience.

Currently, Virtuoso is available within Voyager 8 and CRM IQ, with plans to extend support to additional Yardi applications in the near future. To stay informed about updates and innovations to the Virtuoso platform, users are encouraged to subscribe to the Yardi AI Newsletter.

For those interested in enhancing their operational efficiency and support systems, reaching out to a Yardi representative could pave the way for transformative change in managing user inquiries and drive significant innovation in the real estate sector.

About Yardi

Yardi develops leading software solutions tailored for real estate companies of various sizes around the globe. With a workforce of more than 10,000 employees, Yardi collaborates with clients to introduce significant advancements in the real estate industry. For further details about Yardi's inspiring initiatives, visit yardi.com.

Video and Images: For visual insights, check out the video here and view the promotional image here.