Hayama Umino Hotel Awarded Top Place in Kanagawa with 4.7 Rating

Hayama Umino Hotel: A Top-tier Destination in Kanagawa

The Hayama Umino Hotel, operated by Shimada Hotel Partners based in Shibuya, Tokyo, has achieved the remarkable honor of securing the first place in the overall category for hotels with 51-100 rooms in Kanagawa Prefecture, graded with a commendable review score of 4.7. This award is part of the "Jalan Awards 2025" which recognizes outstanding accommodations based on guest feedback.

Understanding the Jalan Awards

Since its inception in 2012, the Jalan Awards have served as a celebration of notable hotels and regions achieving excellence within the year. For its 13th year, the awards recognized the Hayama Umino Hotel for its exceptional guest experiences that led to its remarkable rating.

What Makes Hayama Umino Hotel Special?

The hotel's mission is to provide an immersive experience of Hayama's natural beauty and cultural richness, engaging all five senses. Here’s how they achieve it:

1. Sensory Experiences
Inspired by the desire for guests to fully experience Hayama, the hotel offers interactions with local artists, delightful natural aromas, and signature soundscapes by renowned sound producer LAVA. Guest meals made from local ingredients showcase the bounty of the land and sea.

2. Diverse Stay Styles
The hotel is designed with multi-functional spaces including a cafe/workspace and a unique tipi tent to meet varied guest needs. Whether working, relaxing, or enjoying stunning views, each guest can tailor their stay to match personal preferences.

3. Commitment to Exceptional Service
At Hayama Umino Hotel, there’s a guiding philosophy of not settling for the status quo. Staff members constantly examine whether current services are optimized, encouraging them to find ways to enhance guest satisfaction. This commitment extends to processing guest feedback effectively, prioritizing improvement from negative reviews and maintaining high standards from positive ones.

4. Luxury Relaxation
The hotel features an artificial hot spring, Horizon Onsen, offering breathtaking views of Mt. Fuji and Enoshima. Guests can unwind in a spacious lobby or the expansive bath areas, experiencing a rare calming ambiance powered by natural minerals that heal both body and spirit.