#Japan #Tokyo #Immedio #IVRy #Tech Touch

Transforming Business Interactions: A Case Study of IVRy and Immed.io

In a significant milestone for both companies, immedio, a Tokyo-based business transformation provider, has successfully implemented its BtoB web接客 tool, also named 'immediо', at IVRy, a leader in voice AI SaaS.

Background of Implementation

With an increase in leads, the inside sales process at IVRy became increasingly convoluted, placing a heavier burden on team members. Recognizing the necessity for customers to autonomously schedule their meetings, IVRy sought a solution that could streamline operations while enhancing the overall consumer experience. This led to their decision to introduce immedio's web接客 tool, which was specifically designed for such scenarios.

Changes Post-Implementation

Doubling Business Meetings

Following the implementation of immedio, IVRy witnessed remarkable transformations:
1. The number of business meetings gained without the involvement of inside sales (IS) has more than doubled. Through automated appointment scheduling based on form submissions, the flow of tech touch meetings increased exponentially. This allowed the IS team to focus exclusively on high-touch support for clients requiring more detailed attention. As a result, the organization established a flexible system capable of addressing surges in leads efficiently.

2. Successful Assignment of Sales Personnel
The implementation also featured the capability to assign appropriate inside sales representatives based on user information submitted through forms automatically. All the functionalities desired for optimal operations were realized, leading to significant improvements in their ideal operational model.

Insights from IVRy’s Product Manager

Ryoshi Miyasaki, Product Manager at IVRy, expressed the team's initial expectations regarding the implementation: "The most anticipated outcome was how much we could increase the number of tech touch business meetings without the intervention of inside sales. The result has more than doubled our standard meeting counts, greatly exceeding our expectations. This shift has enabled our inside sales team to concentrate on high-value customer relations, thus enhancing the overall quality of our services."

Miyasaki also highlighted another critical outcome – a decrease in dependency on human resources. This change allowed IVRy to adapt flexibly to rapid increases in lead volumes, representing a significant success post-implementation.

About IVRy

Located in the Sumitomo Real Estate Tokyo Mita Garden Tower, IVRy specializes in developing and operating IVRy, an interactive voice AI SaaS solution. Their platform offers users a range of affordable features, including automatic response and appointment setting, making it widely accessible and efficient for various business needs. For more information, visit https://ivry.jp/.

About Immed.io

Founded in April 2022, immedio is dedicated to improving interactions between businesses and potential customers through web接客 tools. By harnessing technology, immedio enhances the user experience for both service creators and seekers. Their mission is to eliminate inefficiencies from business engagements, making the service discovery process more enjoyable while allowing service providers to focus on value creation. To explore more, visit https://www.immedio.io/.

In conclusion, the collaboration between IVRy and immedio has yielded impressive results, showcasing the potential of tech touch tools in revolutionizing traditional sales processes and enhancing customer engagement. As they move forward, both companies are poised to redefine the standards of customer interaction in the business landscape.