#United States #Las Vegas #J.D. Power #Customer Satisfaction #Southwest Gas

Southwest Gas Leads the Way in Customer Satisfaction

In a recent accolade, Southwest Gas Corporation has been recognized as the leading provider of residential customer satisfaction among large gas utilities in the western United States. This honor, awarded in the J.D. Power 2025 Gas Utility Residential Customer Satisfaction Study, marks the sixth consecutive year for the company in achieving this esteemed position. The recognition underscores the company's unwavering commitment to delivering exceptional service and maintaining strong relationships with its customers.

The J.D. Power study evaluates customer satisfaction based on feedback from a significant number of residential customers across the country. This year, the study included responses from over 72,765 customers regarding their experiences with the 87 largest gas utility brands, representing a diverse cross-section of more than 125,000 homes.

Southwest Gas scored an impressive 574 points overall, significantly outpacing the regional average by 68 points. The high satisfaction scores reflect the company's strength across various critical factors important to residential utility experiences, including safety, reliability, problem resolution, ease of doing business, and transparency in costs. Furthermore, customers highlighted the effectiveness of Southwest Gas’s digital channels and the professionalism of its staff as key reasons for their satisfaction.

Justin Brown, the President of Southwest Gas, commented on the recognition, saying, "Taking care of our customers is at the heart of everything we do. This accolade reflects not only the trust our customers place in us but also the dedication of our employees who work diligently to provide safe, reliable services while actively supporting our communities."

The insight from the J.D. Power study serves as a testament to Southwest Gas's ongoing efforts to prioritize customer experience. The company has implemented several initiatives aimed at enhancing service reliability and accessibility for its customers throughout Arizona, California, and Nevada, where it serves over two million residents.

One key area of focus for Southwest Gas has been to streamline the customer service process. With improvements made to their digital platforms, customers can now access information and services efficiently. This has led to quicker resolution times for issues and greater customer satisfaction overall.

In addition to service delivery, Southwest Gas is also committed to community support and responsible operations. They actively engage in initiatives aimed at sustainability and reinforcing their role within the communities they serve. This includes projects to reduce carbon footprints and promote responsible energy usage among their customer base.

As they celebrate this recognition, Southwest Gas reaffirms its mission to continue improving its services and fostering a sense of community. Customers can expect to see even more enhancements in the coming years as the company continues to innovate and adapt to their needs.

The continual recognition as a customer satisfaction leader not only bolsters the company’s reputation but also enhances the trust and loyalty of their customer base—essential elements for any service-oriented company. For more information about Southwest Gas and their services, visit their official website at swgas.com.