Trust Claim Service Enhances Security with Data-Less Client Integration

In a significant step towards reinforcing data security, Trust Claim Service, based in Minato, Tokyo, has adopted the Secure Container AD technology, a component of the hybrid work platform CACHATTO, developed by e-Jan Networks. The adoption focuses on safeguarding sensitive information, retaining client experience, and supporting a remote work environment.

The core business of Trust Claim Service revolves around damage assessment related to insurance claims. The nature of this work requires traversing various sites and handling confidential damage information from customers. With the increasing demand for elevated security standards in the insurance sector, the company identified the need for a more robust security solution to enhance its operational capabilities.

As part of its initiative, Trust Claim Service originally implemented Secure Container AD for its damage assessors' laptops, but it has now expanded its usage to all employees. The pandemic acted as a catalyst for adopting telework company-wide, which increased the need for secure data management during office-to-home transitions. Recognizing that employees faced similar security risks when transporting their devices, management decided to broaden the application of Secure Container AD across the entire organization.

Challenges Before Implementation

- Finding a Balance: The organization sought a high-level security solution that met the needs of a mobile workforce, allowing employees to work effectively while maintaining security standards.
- Unsuitable Solutions: Initial solutions recommended by major insurance partners did not fit the operational scale and cost structure of Trust Claim Service, compounding their challenge.

Reasons for Choosing Secure Container AD

1. Security Needs: The organization required a data-less client system that would not store sensitive information on employees' devices.
2. Cost Efficiency: Secure Container AD aligned with both the financial and operational requirements of the organization.

Impact of Secure Container AD Implementation

- Security Enhancement with User Familiarity: The deployment of Secure Container AD secured the work environment without altering the user experience significantly.
- Reduced Pressure on Employees: With a system designed to prevent data retention on devices, employee anxiety regarding potential security incidents has diminished.
- Broad Implementation: The service has extended beyond specialized roles to include back-office employees, ensuring safe telework practices across the company.
- Updated Security Measures: The system also provides defenses against ransomware attacks that exploit vulnerabilities in VPN devices, further enhancing overall security.

For those interested, detailed case studies can be found here.

About Trust Claim Service

Established in Tokyo, Trust Claim Service specializes in insurance assessment processes, particularly focusing on investigation and damage valuation for the insurance payout process. The firm operates within a broad spectrum of areas, including fire insurance, new type insurance assessments, and evaluations during natural disasters, acting as a crucial partner for insurance companies.

Explore their official website for more information: Trust Claim Service.

About Secure Container AD

Secure Container AD is a data-less client solution that protects sensitive data during usage while ensuring its deletion upon completion of tasks. Incorporating a unique VPN connection without public exposure enhances secure access to both cloud and on-premises resources. Details are available at Secure Container AD.

About CACHATTO

CACHATTO provides remote access services designed to minimize security risks during telework by ensuring no data remains on devices. This feature has made it a trusted choice in various industries, notably within the financial sector and government bodies, maintaining a top position in the secure remote access market for over a decade. As of November 2025, it supports over 850,000 users across more than 1,800 companies.

For more information, you can visit CACHATTO.

About e-Jan Networks

Founded in March 2000, e-Jan Networks creates and operates hybrid work platforms including CACHATTO One. The company emphasizes providing secure, accessible solutions for work from anywhere. Their team currently consists of 111 employees, including part-timers, as of April 2025.

For further details: e-Jan Networks Official Site.

*Note: CACHATTO is a registered trademark of e-Jan Networks. All company and product names mentioned are the respective trademarks or registered trademarks of their owners.