LinkSquares Welcomes Kellie Snyder as Chief Customer Officer to Propel Customer Success Forward
LinkSquares has announced that Kellie Snyder has been appointed as the new Chief Customer Officer, a role that marks a significant strategic move for the company as it seeks to enhance customer relationships and drive its growth trajectory. With extensive experience spanning over two decades, Snyder has a proven track record in customer success and professional services within some of the most notable technology organizations in the industry.
Her previous leadership positions at well-known companies like Adobe and CA Technologies have honed her skills in managing large teams and contributing to substantial improvements in customer satisfaction and retention. This experience is expected to be pivotal in Snyder's role at LinkSquares, where she will be responsible for driving customer value and ensuring that clients derive maximum benefit from LinkSquares' AI-driven Contract Lifecycle Management (CLM) solutions.
Commenting on her appointment, Chris Combs, the CEO of LinkSquares, expressed enthusiasm about Snyder’s arrival, emphasizing how her strategic outlook aligns perfectly with LinkSquares’ mission to deliver exemplary customer value through innovative technology. Snyder, exuding excitement about her new role, stated, "The chance to be part of a company that is revolutionizing contract management through AI solutions is incredibly compelling. I look forward to building on LinkSquares' solid foundation and helping our customers unlock even greater value from their contract management processes."
Snyder's strategic approach to customer success has been previously lauded in organizations where she helped develop key processes and initiatives that boosted retention and revenue. As LinkSquares continues to focus on customer success, Snyder's addition to the leadership team comes at a critical time. The company has recently gained accolades, earning high marks for customer support in the 2025 G2 Summer Grid Report for CLM, where it achieved a remarkable 98% quality rating and was ranked first in the Mid-Market category.
LinkSquares’ AI-powered platform is tailored to enhance the efficiency of contract management, streamlining processes and minimizing risks associated with contract workflows. As the organization evolves, Snyder's leadership is expected to be instrumental in further embedding customer success into the fabric of LinkSquares, ensuring that customers receive unparalleled support as they navigate the complexities of contract lifecycle management.
In addition to welcoming Snyder, LinkSquares was recently honored by being included on the Inc. 5000 list for the fifth consecutive year, highlighting its status as one of the fastest-growing private companies in the U.S. This recognition signifies the ongoing commitment of LinkSquares to innovation, customer value, and market leadership. Amidst accolades such as the Deloitte Technology Fast 500 recognition for consistent growth, LinkSquares demonstrates that its commitment to customer success is not just a strategic advantage but a core component of its identity.
The company's advanced AI engine, designed specifically for legal documents, empowers teams across various business functions, ensuring that they can handle contracts with unparalleled precision and efficiency. As Snyder steps into her new role, LinkSquares reaffirms its dedication to maintaining its position as a leader in the CLM space, promising continued innovation and excellence in customer service for its expanding client base, which includes industry giants like DraftKings, Wayfair, and the Boston Celtics.
In summary, Kellie Snyder’s appointment as Chief Customer Officer is expected to fuel LinkSquares' ambition to enhance its customer experience further, ensuring that businesses can not only manage contracts but also leverage them strategically to drive growth and success. As the landscape of contract management continues to evolve, the leadership of Snyder promises a future trajectory filled with unparalleled value creation for all LinkSquares customers.
Her previous leadership positions at well-known companies like Adobe and CA Technologies have honed her skills in managing large teams and contributing to substantial improvements in customer satisfaction and retention. This experience is expected to be pivotal in Snyder's role at LinkSquares, where she will be responsible for driving customer value and ensuring that clients derive maximum benefit from LinkSquares' AI-driven Contract Lifecycle Management (CLM) solutions.
Commenting on her appointment, Chris Combs, the CEO of LinkSquares, expressed enthusiasm about Snyder’s arrival, emphasizing how her strategic outlook aligns perfectly with LinkSquares’ mission to deliver exemplary customer value through innovative technology. Snyder, exuding excitement about her new role, stated, "The chance to be part of a company that is revolutionizing contract management through AI solutions is incredibly compelling. I look forward to building on LinkSquares' solid foundation and helping our customers unlock even greater value from their contract management processes."
Snyder's strategic approach to customer success has been previously lauded in organizations where she helped develop key processes and initiatives that boosted retention and revenue. As LinkSquares continues to focus on customer success, Snyder's addition to the leadership team comes at a critical time. The company has recently gained accolades, earning high marks for customer support in the 2025 G2 Summer Grid Report for CLM, where it achieved a remarkable 98% quality rating and was ranked first in the Mid-Market category.
LinkSquares’ AI-powered platform is tailored to enhance the efficiency of contract management, streamlining processes and minimizing risks associated with contract workflows. As the organization evolves, Snyder's leadership is expected to be instrumental in further embedding customer success into the fabric of LinkSquares, ensuring that customers receive unparalleled support as they navigate the complexities of contract lifecycle management.
In addition to welcoming Snyder, LinkSquares was recently honored by being included on the Inc. 5000 list for the fifth consecutive year, highlighting its status as one of the fastest-growing private companies in the U.S. This recognition signifies the ongoing commitment of LinkSquares to innovation, customer value, and market leadership. Amidst accolades such as the Deloitte Technology Fast 500 recognition for consistent growth, LinkSquares demonstrates that its commitment to customer success is not just a strategic advantage but a core component of its identity.
The company's advanced AI engine, designed specifically for legal documents, empowers teams across various business functions, ensuring that they can handle contracts with unparalleled precision and efficiency. As Snyder steps into her new role, LinkSquares reaffirms its dedication to maintaining its position as a leader in the CLM space, promising continued innovation and excellence in customer service for its expanding client base, which includes industry giants like DraftKings, Wayfair, and the Boston Celtics.
In summary, Kellie Snyder’s appointment as Chief Customer Officer is expected to fuel LinkSquares' ambition to enhance its customer experience further, ensuring that businesses can not only manage contracts but also leverage them strategically to drive growth and success. As the landscape of contract management continues to evolve, the leadership of Snyder promises a future trajectory filled with unparalleled value creation for all LinkSquares customers.
Topics Business Technology）
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