#United States #Chicago #Array Behavioral Care #Acute Care #OnDemand Care

Array Behavioral Care Launches OnDemand Care+

Array Behavioral Care, recognized as the leading virtual behavioral health provider in the nation, has unveiled its latest innovation, OnDemand Care+, aimed at revolutionizing acute behavioral health services. This newly launched solution is designed to support emergency departments (ED), inpatient units, and crisis stabilization spaces. By employing a team-based approach, OnDemand Care+ promises to provide tailored care that meets individual patient needs and acuity.

Addressing Urgent Needs in Behavioral Health

The increasing demand for behavioral health services, compounded by limited psychiatrist availability and higher acuity levels among patients, has led to challenges such as prolonged ED boarding times and delays in treatment. These issues significantly strain clinical teams, resulting in reduced bed availability and heightened costs. Array's OnDemand Care+ offers a solution by enabling immediate access to licensed clinicians and psychiatrists who collaborate to stabilize and provide safe transitions for patients undergoing behavioral health crises.

Dr. Sara Gotheridge, Chief Medical Officer of Array Behavioral Care, emphasizes the critical nature of acute psychiatric care in today's healthcare landscape: "With OnDemand Care+, we're helping hospitals match each patient to the right provider from the start—accelerating care, easing staff burden, and ensuring patients in crisis receive timely, clinically appropriate support."

Innovative Team-Based Model

The OnDemand Care+ model builds upon the psychiatrist-led framework that has propelled Array's success. In this approach, independently licensed, master's-level clinicians carry out vital mental health assessments, safety planning, and discharge coordination. Meanwhile, board-certified psychiatrists oversee high-acuity cases. This collaboration ensures that every patient receives timely and clinically appropriate care, which not only enhances throughput but also preserves psychiatric resources for those who are in dire need.

Key Features of OnDemand Care+

1. Triage and Risk Stratification: Structured protocols efficiently match patients with clinicians based on their risk and complexity. This strategic allocation optimizes the use of clinical resources.
2. Comprehensive Mental Health Assessment: Licensed clinicians conduct thorough biopsychosocial evaluations, facilitating the development of guided care and appropriate discharge plans.
3. Psychiatric Evaluation: Psychiatrists perform in-depth assessments, identifying those patients who require a higher level of intervention and care.
4. Acute Medication Management: The psychiatrists on the team are responsible for initiating and managing treatment to stabilize symptoms, ensuring both patient and staff safety.
5. Discharge Planning and Transition Support: Licensed clinicians handle documentation and coordination for safe discharges, securing appropriate follow-up care to minimize readmission risks.
6. Quality Programming: A data-driven clinical framework is maintained to guarantee standardized, risk-aligned care that marries medical and behavioral health for improved safety and outcomes.

By leveraging structured triage processes, real-time collaboration, and integrated care planning, Array OnDemand Care+ successfully enhances patient flow, reduces boarding times, and ensures timely, consistent care for patients in crisis.

Seamless Integration and Expanded Capacity

OnDemand Care+ is part of Array's comprehensive suite of acute care solutions, which also includes the psychiatrist-led OnDemand Care model. These offerings enable hospitals to scale behavioral health support efficiently, adjusting according to demand and minimizing gaps in coverage. Delivered through Array's robust Epic-based platform, these solutions allow for seamless integration, real-time documentation, and coordination between physical and behavioral health care teams.

For further insights into the transformative capabilities of OnDemand Care+ and Array's full range of virtual behavioral health solutions, visit arraybc.com.

About Array Behavioral Care

Array Behavioral Care stands as a frontrunner in virtual psychiatry and therapy, dedicated to delivering high-quality behavioral health services through a fully integrated care continuum. By collaborating with hospitals, health systems, and community organizations, Array effectively addresses patient needs with its Right Care, Right Time, Right Dose™ approach. Renowned for over 25 years in telepsychiatry, Array maintains its commitment to excellence by pioneering innovative solutions that improve accessibility, outcomes, and care delivery efficacy.