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HelptFlow+ Launch: The Next Level Help Desk Solution from Helpt

Helpt Launches HelptFlow+: A New Era in Help Desk Solutions

Helpt, recognized as a leading provider of always-available, US-based technical support services, has officially launched HelptFlow+, an upgraded version of its widely acclaimed support solution. This announcement comes on June 30, 2025, and marks a significant step forward for Managed Service Providers (MSPs), IT support professionals, and Point-of-Sale (POS) resellers looking for tailored control of their support systems.

Building on Success

Building upon the foundation laid by HelptFlow, which had already proven effective in reducing the workload on technical teams, HelptFlow+ promises even greater integration and customization options. HelptFlow has been instrumental in delivering around-the-clock support, managing routine issues, prioritizing ticket deflection, and enhancing ticket resolution processes with its efficient service model.

Matthew Pincus, co-founder of Helpt, expressed enthusiasm over the new features HelptFlow+ brings to the market. He stated, "Since launching HelptFlow last November, we've seen incredible results. But we've listened closely to our partners' feedback and learned that some want even more flexibility, especially when it comes to tools and integrations. That's where HelptFlow+ comes in."

Key Features of HelptFlow+

1. Remote Access Flexibility

One of the standout features of HelptFlow+ is the enhanced remote access capability. With HelptFlow, agents could already log into devices without requiring users to install specific tools. HelptFlow+ goes a step further by allowing agents to work within the user's chosen remote access tool, creating a seamless experience.

2. Direct PSA Integration

With HelptFlow+, there's no need for tokenized emails anymore. The system integrates directly with your Professional Services Automation (PSA) software, allowing for effortless ticket creation and updates. Users gain complete visibility over their support operations without manual intervention.

3. Expanded Login Support

Helpt has expanded its support by including new password and access management systems such as CIPP and has partnered with Traceless for streamlined end-user identity verification. This addition enhances security while ensuring easy accessibility.

4. Tailored for IT Support and Resellers

HelptFlow+ has been developed primarily for IT support providers and POS resellers. It allows these businesses to deliver support that feels cohesive and aligned with their unique operational model. By utilizing the same tools and speaking the same jargon, these teams can enhance the customer service experience they provide.

Conclusion

In a landscape where efficient technical support is vital, HelptFlow+ sets a new standard for help desk solutions. Its focus on integration and user-centric design helps companies streamline their support operations, ultimately enabling them to scale and enhance their customer interactions. Helpt continues to lead in providing innovative IT solutions that not only support but also empower businesses.

For more information on HelptFlow+, check out their website at gethelpt.com/solutions/helptflow. Helpt remains committed to delivering 24/7, US-based IT support, ensuring businesses can focus on their core operations while leaving technical issues to the experts.

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