#London #United Kingdom #MYCOM OSI #Globe #Telecom Awards

MYCOM OSI and Globe Win Prestigious Award for Automation Excellence

In a significant achievement for the telecommunications sector, MYCOM OSI, a renowned provider of network assurance solutions, and Globe, one of the largest communications service providers in the Philippines, have been recognized as the winners of the Most Innovative Product/Service for Automation at the 2024 Telecom Review Leaders' Summit.

The Telecom Review Leaders’ Summit took place on December 12, 2024, in London, where industry leaders gathered to celebrate advancements in telecommunications technology. MYCOM OSI’s service experience assurance solutions are key drivers in providing network assurances to numerous global communications service providers, streamlining their operations and enhancing customer experiences.

Globe, operating under the ownership of Ayala Corporation and SingTel, delivers a wide range of services including mobile, broadband, and data solutions to over 61.9 million customers. The collaboration between Globe and MYCOM OSI has resulted in the implementation of the Service Experience Assurance solution across Globe's various service platforms, revolutionizing how the company manages its network operations.

This partnership has facilitated the establishment of a zero-touch network incident lifecycle, which includes proactive issue detection, ticketing, notification, and remediation for mobile and home broadband services. Notably, Globe reported an impressive offloading of 86% of network incidents to this automated system, drastically improving efficiency and customer response times. The solution effectively manages nearly 100% of their network topology, achieving over 90% reduction in the time taken to notify customers about any service issues. This automation trend has led to a strategic redeployment of personnel towards future-focused roles, thereby future-proofing Globe’s operational model.

Matthew Slee, Globe's Senior Advisor for Network Operations and Assurance, emphasized the importance of this solution in prioritizing customer needs through automation. He praised its capabilities in managing complex, multi-vendor environments without manual intervention. Slee stated, “This toolkit empowers us to handle a multi-technology, vendor-agnostic environment at scale, thereby improving our customer experience and reducing operational costs.”

Charles Bligh, CEO of MYCOM OSI, echoed these sentiments, expressing pride in the partnership with Globe. He noted, “Winning this award at the Telecom Review Leaders' Summit with Globe highlights the efficiency and cost savings provided by our innovative Service Experience Assurance Solution. The vision of network automation at Globe has been realized through our collaboration.”

As the telecommunications landscape continues to evolve, the recognition of MYCOM OSI and Globe reflects a commitment to leveraging technology that enhances service delivery and customer satisfaction. Industry analysts anticipate that such innovations in automation will remain pivotal in shaping the future of telecommunications, providing companies with the tools necessary to navigate the complexities of modern networks.

For more information about MYCOM OSI and their offerings, you can visit their website or reach out to their team at contact email. To learn more about Globe’s services, you can check their official website.

This award is not just a testament to the products of MYCOM OSI and Globe but also a call to action for other communications providers to consider automation as a critical pillar in their service strategy. With the right partnerships and technological advancements, the potential for improved customer experiences in telecommunications is limitless.