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Helios Core AI Introduces Mira Resolve

Helios Core AI, a leader in enterprise artificial intelligence, has launched an innovative solution poised to transform IT service desk operations: Mira Resolve. Unveiled recently, this AI-first service desk agent operates on the Mira Platform, equipping IT teams with the ability to efficiently manage and resolve service tickets instead of merely routing them elsewhere.

Revolutionizing IT Service Management

Until now, many traditional IT service management (ITSM) vendors were integrating generative AI functionalities into their long-standing platforms. However, this often resulted in half-measures that failed to leverage AI's full potential. Mira Resolve takes a contrasting approach; it builds upon the premise that the AI agent should be the primary focus of the platform. This innovative design enables organizations to manage incidents, problems, and changes within a fully autonomous reasoning framework rather than relying on layers of additional functionalities bolted onto existing structures.

Len Landale, co-founder and Chief Strategy Officer, articulated the product vision by highlighting, “Every incumbent is shipping AI that makes their legacy platform stickier. We did the opposite.” This fresh perspective opens up possibilities for companies eager to integrate advanced AI capabilities into their workplaces without needing to overhaul their existing systems completely.

Seamless Integration with Popular Tools

One remarkable feature of Mira Resolve is its versatility in deployment. Organizations can easily integrate it with popular ITSM tools such as ServiceNow, Zendesk, and Zoho, or opt for the native ITSM features of the Mira Platform. This flexibility allows businesses to run Mira in tandem with their tools, significantly streamlining workflows and enhancing efficiency.

Today’s IT landscapes often leave service desk AI functionalities isolated behind user portals that are seldom accessed. In contrast, Mira Resolve is designed with user accessibility in mind. Users can interact with the AI agent through familiar platforms such as Microsoft Teams, Slack, email, SMS, and web chat. Moreover, the introduction of Mira as a Model Context Protocol (MCP) server means technicians can manage service needs from tools they regularly use, reducing the friction that often accompanies switching between applications.

Enhancing Major Incident Management

With the latest Spring 2026 release, Mira Resolve enhances Major Incident Management capabilities significantly. Technicians can declare major incidents, appoint commanders, notify on-call teams, and update stakeholders directly from within the AI’s framework. They can also swiftly wrap up incidents with after-action reports, showcasing the AI's capacity to facilitate effective incident resolution.

The alert correlation feature is another cutting-edge component of Mira Resolve. It integrates monitoring data from multiple sources like Azure Monitor, PagerDuty, and Datadog, suppressing duplicates while consolidating information to bridge gaps in incident reports. This advanced function not only reduces workload but also enhances data integrity, allowing for more efficient response times during IT incidents.

Automated Configuration Management

Mira Resolve sets itself apart not just by improving incident management but also through its automated configuration management. The agent builds and sustains a configuration database comprising cloud infrastructure and endpoint management insights without separate manual upkeep or additional CMDB products, streamlining setup and maintenance.

New users begin in Listening Mode** as Mira analyzes ticket flow, classifying patterns and recommending the optimal levels of AI autonomy based on their operational preferences. This feature ensures transparency to administrators, who can review how Mira behaves before turning on AI-driven ticket management.

Available Now

Mira Resolve is ready for organizations today, with opportunities to schedule walkthroughs available at helios-core.com. As Helios Core AI continues to innovate in the realm of enterprise AI, the introduction of Mira Resolve marks a significant milestone for transforming IT service desks and conquering inefficiencies once and for all.

About Helios Core AI

Founded by a team with over twenty years of experience in cloud-managed services, Helios Core AI is a Michigan-based company with a mission to bolster business operations through innovative AI technology. With a focus on delivering production-ready AI agents like Mira Voice for inbound handling, Mira Outreach for sales, and now Mira Resolve for IT management, Helios Core AI is charting new territory in the enterprise tech landscape.