GLOBO Language Solutions Revolutionizes Interpreter Quality with AI Monitoring Tool

GLOBO Language Solutions Enhances Interpreter Quality

In a groundbreaking move for the interpreting industry, GLOBO Language Solutions has announced the launch of an innovative artificial intelligence (AI) monitoring tool named GLOBO Live Quality. This tool is designed to evaluate every video and audio interpreting session, setting a new benchmark for quality in communication, particularly for patients who speak limited English. The application of AI in this context is a game-changer, as it ensures consistent, professional interpreter experiences during medical encounters, which can significantly impact patient care and outcomes.

The Importance of Quality Interpreting

With over 68 million residents in the U.S. speaking languages other than English, the ability to deliver accurate medical interpretation is not just a matter of compliance; it’s a critical aspect of patient safety and health care effectiveness. Research indicates that patients who do not have access to interpreters often face issues such as misdiagnosis, inappropriate treatment plans, and even adverse health outcomes. For instance, studies highlight that approximately 24% of limited English proficient (LEP) patients who lack interpreter access during hospital admissions and discharges are readmitted within 30 days. The average duration of hospital stays for LEP patients with interpreters is markedly shorter (2.57 days) compared to those without (5.06 days).

Jennifer Winters, the Assistant Vice President of Value Based Care at Affinia Healthcare, emphasizes the importance of high-quality interpretation from the start of care, stating that it can lead to improved understanding, better health outcomes, and a reduction in repeat visits. This showcases the necessity for health systems to implement robust interpreting services that recognize and adapt to the language and cultural needs of patients.

How GLOBO Live Quality Works

Traditionally, monitoring interpreter quality has relied on human reviewers who sample a fraction of calls to evaluate performance. This method can be inadequate, especially for large healthcare organizations that process over 100,000 minutes of interpretation monthly. GLOBO Live Quality changes this dynamic by utilizing AI to evaluate 100% of interpreting sessions, ensuring comprehensive oversight and immediate feedback. This proactive approach allows healthcare providers to identify and rectify potential issues before they affect patient care, ultimately enhancing patient understanding and satisfaction.

Key Features of GLOBO Live Quality

1. Full Monitoring: Every video and audio interpreting session is evaluated, allowing for accurate assessment across all encounters.
2. Quality Assurance: The system quickly identifies disruptions in communication, addressing concerns like background distractions, attire, lighting, and audio clarity.
3. Better Outcomes: By supporting healthcare providers with real-time insights, GLOBO Live Quality enhances the patient-provider relationship.
4. Measuring Standards: This advancement represents a significant step forward in establishing measurable standards for medical interpretation, bringing greater accountability into the language solutions industry.

Elizabeth Robeck, Senior Vice President of Operations at GLOBO, expressed enthusiasm about the deployment of this technology, viewing it as essential for guaranteeing that all interpreter sessions undergo assessment. The capability to analyze every interaction fosters a higher standard of care, directly correlating with improved patient safety and healthcare experiences.

Conclusion

In summary, GLOBO's introduction of Live Quality monitoring technology is a pivotal advancement for interpreting services. It not only enhances the variabilities in quality assurance among healthcare providers but also significantly contributes to patient safety and effective communication. By committing to redefining interpretation excellence, GLOBO is paving the way for safer, more efficient healthcare for all patients, regardless of their language.

In a landscape where communication barriers can lead to dire consequences, GLOBO Language Solutions stands at the forefront, championing improvements in interpreter quality through innovation and technology. As this new tool is implemented, the potential for transforming patient care remains boundless, solidifying the importance of linguistic access in healthcare settings.